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Cabinets don't show under countertop when Print As PDF   Version 11

Started 4/14/18 by 9000RPM; 902 views.
9000RPM

From: 9000RPM

4/14/18

I've been having this issue since version 8.1.  Whenever I try to print the design as PDF using Adobe PDF, the cabinets underneath the countertop doesn't show. 

It works fine if I chose save as Image but that saves as a .png file and I can't save the 2D design along with the elevations as a single PDF file.

Anyway to fix this issue besides deleting the countertop when print as PDF?

langensiepen

From: langensiepen

4/15/18

I'm on V11.9 and I don't get this issue. It may be worth trying a different PDF program - I find the free PrimoPDF to be very good.

9000RPM

From: 9000RPM

4/27/18

Tried PrimoPDF, still same issue.  

amg485

From: amg485

4/27/18

I think your setting has been changed. Try to reset your 2020.

In reply toRe: msg 4
9000RPM

From: 9000RPM

4/27/18

Thanks, but this was done on a new install.  We are currently on 11.5.2.11 but I know we've had this problem since 8.1

I'm currently downloading 11.9.0 to see if it solves the problem.

It looks like 2020 removed a lot of the misc items from the user catalog to be on the Cloud in 11.8.  We have over 15+ licenses that are still using the USB dongle and when I upgraded my to 11.8, I lost access to a lot of the misc items. 

amg485

From: amg485

4/27/18

Are you uninstalling old one and installing new one or simply overweighting? I am pretty sure your print setting is messed up somehow and looks like all of you have same setting. You can either reset it or use different PDF software. There are lots of free software these days. If nothing works, talk to 2020 but I am afraid they will just say uninstall and install it again.

In reply toRe: msg 6
9000RPM

From: 9000RPM

4/27/18

fresh install of windows 10.  yea, their support is useless.  

Erbster62

From: Erbster62

4/27/18

This may seem a bit obvious I suppose, but are you sure that you don't have the countertop Display Settings set to "Fill" with a certain color (such as blue from looks of the graphics above) 

Why not set the "Fill" setting to "Transparent"?

9000RPM

From: 9000RPM

4/27/18

Default setting for the fill setting for countertop is already set to transparent.  

Maybe you guys can post a screenshot of your "print as pdf" design?

amg485

From: amg485

4/27/18

As you mentioned before you can get cabinets underneath if you save it as image. So I am sure its your print setting.

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