Ted has always been a totally selfish malignant narcissist arsehole. And a lot of folks in Texas like that. They can see their own mirrored image in Ted. But in a time of existential crisis, folks look to their governmental officials to be concerned for the welfare of their constituency and to take some action to make matters better. Ted just said to his voters, "I'm alright, Jack! Screw you all!", and flew off to have fun and sun in Cancun!
Folks in Texas shivering in the dark and cold without water to drink got a right to be really angry. What are they paying this arsehole for if not to be of some service to the folks who voted for him? Cruze is so damned self-centered that he didn't even think to keep up appearances. He really didn't need to do a damned thing, but "appear" to be concerned. But he couldn't even do that little. What a clueless arsehole! Arf!