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Member access   Administrative Issues

Started Dec-12 by CelticWarlrd; 187 views.
CelticWarlrd

From: CelticWarlrd

Dec-12

Hi folks,

I have a private forum for a few friends.  My membership expired for a day and one of them has been unable to get back on.  She tried logging out and logging back in, used the password I provided and was able to access the forum for a day.  Now she is locked out again and doing the same procedures again is not able to get on.  Please help.

-CW

gunter

From: gunter

Dec-12

It takes a DelphiPlus membership to have a working Private forum, you signed up for DelphiExtra. But I don't see any of your forums as Private.  What is the address?

If there is arivate forum, options are to make the forum Public or switch the owner's membership to DelphiPlus to make the forum accessible.

In reply toRe: msg 2
CelticWarlrd

From: CelticWarlrd

Dec-12

I've upgraded to Plus.  But just to make sure, here is the address in case there are other glitches involved.

Thank you for your help, gunter

 

gunter

From: gunter

Dec-12

CelticWarlrd said:

thefive

Ok, I see you are set on DelphiPlus now. The forum itself will not catch up until tomorrow morning by this time, at which point you'll have full controls and everyone should have access again.

let us know how it goes ...

In reply toRe: msg 4
CelticWarlrd

From: CelticWarlrd

Dec-12

Yer a peach.  bigSmile

 

In reply toRe: msg 4
CelticWarlrd

From: CelticWarlrd

Dec-12

Just one more thing.  Can you make sure I've selected the automatic renewal option so this won't happen again?  I'd appreciate that very much, gunter, and thanks again.

-CW

 

gunter

From: gunter

Dec-12

You're all set to renew with PayPal.

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