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Chat logs not turning on.   Chat

Started May-3 by Kenny (GoofBall1983); 560 views.

The logs in my chat room haven't been turned on since 7:59PM Eastern time tonight.  I typed /log on myself, they still didn't turn on.  So, I typed /log off, then /log on and still nothing.  I even had one of my Moderators to do that and they still didn't turn on.  However, (and I'm trying to explain this, please bare with me), the logs did register as being turned on for a little while tonight, then turned off again.  However, I am not having this issue with my Moderator-only chat room.  Is this a glitch of some sort and I just have to wait for it to be fixed? 


From: Cstar1


It looks like logging is working, but it's delayed by a couple of minutes. 

I did 3 tests in the room, and turned the log off and on once. Only the first test is showing up in the transcript so far. 

In reply toRe: msg 2

Cstar, thank you for your help, I very much appreciate it.  However, I did a little experiment.  It seems that the chat logs in my forum are not registering in the Transcripts until the last chatter has left the room.  After that, I placed the WelcomeBot back in the chat room, turned the chat logs back on and typed TEST into the room and the logs still wouldn't register under the Transcripts.  It shows as the logs being turned on, but not showing up and that was at 4:33PM ET today.


From: Cstar1


I see that in the log. Very strange. Checking with engineering. Shouldn't take kicking the bot out for the transcript to appear. 

In reply toRe: msg 4

Thank you, Cstar.  It did take getting all the chatters, including the bot out of the chat room for the chat transcript to appear.  One of my best Moderators is thinking about taking some time away from chat and another one might do the same, so I really would like to be able to read my chat transcripts, it does come in handy.  LOL  That's the reason I wanted the WelcomeBot in there.