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Room breaks apart help   Chat

Started Jul-13 by karri421; 316 views.
karri421

From: karri421

Jul-13

Hi,

A lot of our chatters are having a problem where the room kinda breaks apart and the who's on list drops below the chat room and the type line disappears.

It happens on both Zeta and Classic.

Any help?

Thanks! :)

Kid (Kidmagnet)

From: Kid (Kidmagnet)

Jul-13

Hi Karri can you let staff know which forum the chatroom is in?

Also if you can add any relevant info...

karri421 said:

Zeta and Classic.

Chat in both types of forums is defaulted as Zeta so does this mean for those chatting with Java?

Do you know if it happens after a certain number of chatters is achieved?

And does browser/ device play a role.

karri421

From: karri421

Jul-14

Hi Kidmagnet,

The room is Senior Notions.

Seems random as to number of users but it starts after not too many people come in the room. And affects Edge and Firefox; not sure about other browsers.

How to tell who is chatting with Java?

Thanks! :)

Kid (Kidmagnet)

From: Kid (Kidmagnet)

Jul-14

karri421 said:

How to tell who is chatting with Java?

Oh I only mentioned because you said that some chat in Classic and some in Zeta - as far as I know it does not effect how the chatroom behaves. Java is only for using the old chat applet in Classic.

I'll try and join in your chat (I missed todays!) but I am on the West Coast.

I'll take a quick look through the old posts here. I know this was brought up before with another chatroom and I helped with a work around but - lol - I can't remember off the top of my head what that was.

Kid (Kidmagnet)

From: Kid (Kidmagnet)

Jul-14

Ahhhhhh one thing is - if they are using an Ad Blocker - switching it off on Delphi might help. Those things often block more scripts than just ads.

karri421

From: karri421

Jul-14

Ok thanks! :) I'll ask about ad blockers, too.

Kid (Kidmagnet)

From: Kid (Kidmagnet)

Jul-14

Another chatter mentioned that when this happens to him he said to

"grab the bottom right hand corner of the entire chat window and expand outwards"

karri421

From: karri421

Jul-15

Yes that's true, but it's jarring that it repeatedly and suddenly breaks and then have to keep stretching it out. 

It happens to one person when another person enters the room. With me it started when sending any emoticon into the room.  Seems random.

And it's fidgety. You have to get it just right because it keeps jumping around while you are stretching it back out.

A lot of our chatters are older and its tough for them to keep having to fix this.

Kid (Kidmagnet)

From: Kid (Kidmagnet)

Jul-15

It might also have to do with how the members have their browse views set. (Hang in there with me- I'm posting this so I remember what I've already done)

The keys (on your keyboard) Control and + pressed at the same time increase your view of the webpage and that works in chat as well. That made the list disappear at one point which actually hides it under a menu icon in the top right. The emoticon selector moved as well.

Instead of increasing the webpage with Control + I went back to default and dragged the chat screen wider/longer. This made the Who is On list jump down underneath.   Funny thing was I had a hard time trying to recreate that so I get the intermittent part!

This time my view was at 110% before I opened the room, and I got it to work


 

As you see that grey bar would reveal the typing area but it results in a chat screen that is  basically useless...



The way I fixed it was to grab that corner and pull the screen small enough that the Menu icon appeared in the upper right....

then slowly back out until the Who's on list reappeared.

**************************************************

Next I increased the Zoom to 120% on Firefox and also came in with other IDs on Chrome and Edge increased to 125% and then on iOS. I was trying to get more names in the room to see what happened but did not have enough lol

I did have to widen the chat screen to get the Who's on to appear. I'll try to come back in when you have chatters but my schedule this week is a bit wonky. For now it it is happening let them know I THINK it might be connected to the Zoom level. It might be best to change it before opening Chat if they normally change it during. And to only stretch that screen after they have increased. However, your experience maybe totally different.

You can also give them the link to this discussion and they can add anything they wish here. First time posters here need to be voiced but once the guys see it in moderation they will Voice them.
 

Msg 28763.10 deleted
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