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Her privileges were correctly set when I checked before. If you can, could you please take a screenshot of her moderator icon showing when she's in chat? Need to have something to show engineering.
not sure how to do that, but i will see if i can find someone who can...
will see if we can get you some kind of picture..
here is the screenshot taken by another member and emailed to me and saved to my drive and uploaded here
Thanks. I've reported the issue.
Can you ask her to look in her Preferences for the Staff Badge line and uncheck the Yes? See if that makes a difference ... Turn it back on if needed?