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My wizard is not on the visitors list. He has told me he can only get on site as a guest.
If you can see him logging in, why can't I? What is the username of the wizard that you can see?
When I checked his privileges just now, his last recorded visit was Sept. 27th.
Why does he get no answer to his request for new password?
I know this is difficult to unravel because he can't get into Delphi to come here and explain his problem and has to go through me.
OK, it looks like he's trying to log in with the wrong name. He can also log in with his email address instead of the name, the two are interchangeable on login.
If he has been asking for a password using a different name, it would go to the wrong address. When asking for a new password, he can put in the email address you mentioned in your email to me for the password to be sent to him.
He can also get help by emailing firstname.lastname@example.org.