The console reloads but there is no option to start a new story. Support usually has to reset it for it work again, which is a real hassle.

ok bare with me (bare? bear? which ever) I'm just trying to figure out if the problem is the forum (I'm aware of the issues you've had) or with your account and Live Stories.  So to be clear you did close the current story? Because I can see it Live in both the forum and in your Controls.

Would you like me to close, start a new story and then close it and we'll see if that resets it?

You're right, the Live Story isn't working/closing in your forum. Will report this again. I'm sorry this is not working right for you. 

It's working for now. Thank you again.

That's ok. I get a work out coming back here for assistance ha :)