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edited - hang on lol
Sassy I see the logs, I reloaded the page and they are there. Make sure you don't have your screen zoomed in too much. The logs turn off when the last member leaves the room, but I see a lot of logs for mods (including you) turning logging off. Those entries only contain the log off and time stamp for it.
Ok NOW the Chat transcript is WORKING AFTER I kicked the welcome Bot out of the MAIN support room. However I'm unsure if the Bot was the source of my issue or not because TWO things happened before I could actually see the transcripts for 10-8-18, 10-9-18, 10-10-18, and 10-11-18.
1. I kicked out the Welcoming Bot and the Bot should be able to return in 10 minutes! IF the Bot works the same way as it does when we kick a person. IF not I think my Welcoming Bot is history until my tec. support gets it back up and running. ( I don't touch anything that I can't personally fix right away ) LOL
2. Both of us left the Main Chat room and then I went to the controls to see if I could view what we had just said to each other and the TRANSCRIPT was there just waiting for me! YEA!
I have no clue why transcripts didn't how when I looked the first two times but that will remain a mystery I guess. LOL
Thank you for your time, it is very much appreciated!
I kicked the chat mod out of the room and it started working then. If you have a second or two could you get the Welcome Bot back online for *Hearts* Main chat room PLEASE, pretty please, LOL
Thank ya much!
OH! I wondered what the heck happened! lol Thought it was me, I even whacked myself upside the head in case I had a screw loose.
I'll reset it now. Are you switching the log off manually for a reason I may have forgotten?
If there's a bot in the room, the logs won't switch off, and the transcript may not appear. Logs get too big and unwieldy if they're left on all the time, so it's recommended that you turn them off at least once every 24 hours if you have a very active room.
She does have a busy room so I'll let her know, thanks.
Any known issues with logs not appearing with the bot in the room?
Hey Sassy, you were turning off logs for a reason!
I was told by Cstar quite some time ago that if a bot was in the room the log would run non stop so~ I always turn it off anytime I am ready to open our chat for the evening honey. That way I'm sure that the evening chat is in fact logged. Thank you for looking into the issue. YOUR the BESTEST!