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That has never happened to me that any Delphi notifications went into Spam or Trash folders and I just checked and it hadn't.
This has happened to me before but it only lasted a few days... It worked its way out without me doing anything, but I had reported it to Help so I assumed they did something. I could not find the Help button for Delphi, but I guess you are the one who mans the desk.
Maybe I will just wait a while and see what happens.
Do have firstname.lastname@example.org in your contacts/address book. That may help.
No, I do not have it in my address book but I do not know how to add it.