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Nothing obvious immediately and don't see other reports like this. All I can think of is they're losing connection when this happens. Suggest trying another browser to see if it's limited to a specific one.
More details on exactly what was being posted, what was on the screen, may help.
Ask them about Ad blocker use as well. If they disable it for Delphi and all is well then... well TADA!
Ad Blockers work by blocking a script from running and that might be enough of a hiccup to lose connection with the chat server.