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Free support to first-time computer users as well as the experts!
1/6/02
Please fill out the following questionnaire each time you have
a computer problem. With your co-operation we should be able to
provide faster and more efficient service and support.
----------------------------
COMPUTER PROBLEM REPORT FORM
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1. Describe your problem:
________________________
2. Now, describe the problem accurately:
________________________________
________________________________
3. Speculate wildly about the cause of the problem:
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
4. Problem severity:
A. Minor __
B. Minor __
C. Minor __
D. Trivial __
5. Nature of the problem:
A. Locked Up __
B. Frozen __
C. Hung __
D. Shot __
6. Is your computer plugged in?
Yes __ No __
7. Is it turned on?
Yes __ No __
8. Have you tried to fix if yourself?
Yes __ No __
9. Have you made it worse?
Yes __
10. Have you read the manual?
Yes __ No __
11. Are you sure you've read the manual?
Yes __ No__
12. Are you absolutely certain you've read the manual?
No __
13. Do you think you understood it?
Yes __ No __
14. If 'Yes' then why can't you fix the problem yourself?
___________________________________________
15. How tall are you? Are you above this line?
___________________________________________
16. What were you doing with your computer at the time the
problem occurred?
___________________________________________
17. If 'nothing', explain why you were logged in and how you noticed the
problem:
___________________________________________
18. Are you sure you aren't imagining the problem?
No __
19. How does this problem make you feel?
___________________________________________
20. Tell us about your childhood:
___________________________________________
21. Do you have any independent witnesses of the problem?
Yes __ No__
22. Can you do something else instead of bothering us?
Yes __ No__
1/7/02
Too funny.