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Are you connected to the modem with an ethernet cable or by wi-fi? If you are using a wi-fi connection, try connecting to the modem with an ethernet cable.
That went over my head, and I have a vague idea what to do with computers.
For most of us, our modem is actually a combined modem/router but for some they will be separate boxes. Below is image of modem connected to router connected to computer by ethernet cables
Ethernet connections are faster and more stable than wi-fi connections and are recommended whenever you are downloading a program or having internet connection issues.
Hope this helps.
Have you been able to download games from BFG without problems? Because it sounds like your Game Manager cannot quite connect with BFG servers.
If you have been able to download games, then that can't be it, naturally. But if you are having problems then you could try this, from BFG help articles:
I have a question Challenge on Midnight Castle didn't show a update, now Halloween is running (found it late), stuck on the Challenge, a three part on the Daily Challenge and one part is for the Nightly Bats, have gone around the board 3 times (LVL 102) so it times a lot of time any way no Bats, lots of black cats but no bats, can you tell where the bats are at ????
They come as they come. If you have enough energy it's worth using an amulet to stop the refresh time for the seasonal ghosts. That way you can just move from room to room and you'll get a new ghost every time.
The bats seem to have a double set of eyebrows where the cats have thinner faces and leave black dots in their wake.
Somewhere in the Seasonal events, CCs and Updates White Butterfly has posted pictures of the owls and cats, which may help you identify the bats.
Found that post.
I think these are the cat and owl...
We just need the bat.
Yep, the bat has, to me, double eyebrows. Whitebutterfly is the queen of getting the pictures, never figured out how to do it myself.