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Game keeps kicking me out as I play since event started   Technical Issues

Started Nov-12 by DobieMom; 425 views.
DobieMom

From: DobieMom

Nov-12

Hi All,

Ever since the latest event (Halloween) every time I play for a few minutes in the Halloween Rooms, the game shuts down and I have to reopen.  Playing on a Fire Tablet.  

Anyone have any ideas?  I rebooted and cleared cache but not data because I didn't want to lose my progress.

Thanks

Myelle (Myelle01)

From: Myelle (Myelle01)

Nov-13

Hi

What version of Kindle Fire are you using?
Is the device’s OS updated to the newest version?

DobieMom

From: DobieMom

Nov-14

Hi,

Fire HD 10 (7th generation)  Fire OS 5.7.0.0

This only started happening since this newest update for Halloween.

Thanks

Turbogramma

From: Turbogramma

Nov-18

This is happening on all platforms, not just Android.  It seems to me that the servers (which are located in Russia, I believe) get simply over loaded. What has worked for me and many others is take your time and slow down. ESPECIALLY when switching from one room to the next. Do it S-L-O-W-L-Y.  I normally just count to 10 on each switch-click.  Whenever I remember to do that, I never get kicked out. But if I try to hurry it, I get frozen and have to sign out of my computer, then sign in again and restart the game.
Anyway, it's just a recommendation.
Emily

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