I have you on my friends list now.  I just sent a scathing email to Elephant Games with a copy going to Big Fish games about my experiences.  Here is what I sent:

 I have tried several times to get some help after I've lost my progress in this game.  I was at level 125 and was suddenly sent back to level 1!  Evidently no one at Elephant games nor the host Big Fish cares anymore.  Guess I'll spread the news!  You folks are just not reliable.  'IF' it matters, my game ID on Midnight Castle is 714782.  This type of "non-customer service" is deplorable!

I don't know if it will help or at least wake up some of those "customer service" reps or get me banned from on-line gaming.  But at this point it just can't get any worse than it already is, lol!  Thanks all for letting me vent!

Someone please correct me if I'm wrong, but, I was just re-reading AEGram's post that you mentioned, and in the last paragraph it states:

I lost all friends, except John,  a few months ago when I bought a new PC. I posted a request for friends then but none came through, although I wasn't playing for a while. I am hoping this time is different. I played as ppw and

my new ID# is 939666.  I had written down my long time friends' names and ID#'s but who  knows where I put that info. I'll be more careful next time. Lesson learned.

Believe it or not, after having no Friends other than John after the Update, The next day all of my Friends list was back.  I guess losing them for a day was a good thing, because after posting abut it, I've had a bunch of Friend Requests and am extremely grateful for all of you.  I'm usually a "Loner" but I've found that having Friends really DOES help when playing this game, LOL!

ppw54 - I just sent you an invitation.

I have you on my game.  I play as Bingo.  After loosing my game many months ago, my husband now backs up my game after every event.  If it drops me again, I can download the last save and only loose the current event (not the whole D*** thing.)  If you have someone who can do this for you, it will save a lot of frustration.  

I'll check with my husband on how the save is done and get back to you, so you can do the backup for yourself.  You are correct about Big Fish, I have a BIG problem with my passwords.  I think I'm, up to 5 or 6 this year alone.  They don't seem to know how to fix it and just keep issuing new passwords.  The most recent was just  a week ago.  Waited many days for a reply.  I've given up on it ever getting any better.  Play-on my friend.  

 Hi Bingo, okay, thanks. Too bad it isn"t like it used to be. I NEVER had any trouble with my games until the Oct. 2021 fiasco. I have started over from scratch more than once. I hate to complain, but fixing and redoing is stressful and SO time consuming.  Wish they would resolve this problem once and for all.   See ya in the game tonight.   Mare