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Started 4/6/19 by judylinn; 3498 views.

Sorry, Judylinn, I just now found your reply. 

If you download the Castle from the App Store, it will start a new game - new friend code, level 1. 

If you want to put your existing game on your new iPad, you need to do the setup using the iCloud backup - restore from backup. That’s what transfers everything you backed up on your old iPad to your new iPad. 

Since you have already done the setup without restoring from backup, I believe you need to reset your iPad, then start over from the beginning (Hello in many languages, etc). 

Go to Settings, General, at the bottom choose Reset, & Erase All Content & Settings. Then start over. When it gets to setup, make SURE you choose Restore from Backup this time. 


From: judylinn


if I do that won't I lose all the content I have on my ipad...on the apps. I don't want all the stuff from my old ipad on the new one...all I want is to be able to get the game from one ipad to another.. I have different apps on each ipad.  There must be a way to get it from the cloud to the new ipad..I am very not tech savy so this is difficult for me. I'm worried that I will lost the ability to play the game on the older ipad. With the game just keeps saying can't connect to server so I'm not able to play that game any more..I don't want that to happen to this game...Judy

OK, if you already have apps & content on your new iPad that you don’t have on your old iPad & you want to keep them, don’t do the reset & restore. In that case, the only way to get your Castle off your old iPad onto your new one is to go through BigFish Customer Service. Give them your old iPad friend code (the game progress you want to transfer) & your new iPad friend code. Tell them you need to transfer your progress to your new device.  It usually takes them a few days to get to you. 

You will lose all your friends in this process, so please make sure you have everybody’s friend code written down so you can reinvite them.

Please be aware that no matter how you do this, you will NOT be able to play your same game on both iPads. It’s one or the other. 

What you CAN do is transfer your progress to the new iPad & continue it on there, & then start a new Castle on your old iPad. Just delete the app & download from the App Store again. It will give you a new friend code & start you at the beginning.