I too had this problem when I purchased the diamonds. Haven't played since the Halloween event either. I have been in constant contact with customer support and they keep telling me that the "Developers are working on it". Whatever.

Maggie

Hi Maggie,

I know it's just beyond crazy.  To have to wait almost four months and still no answer.  This is not at all what I would ever have thought would happen.  This is not the customer service I was used to before.  I don't know what happened with them but I don't know of any other company any where that I've dealt with that would let customers wait four months to have any problem resolved.   And it isn't like we haven't given them money for the game.  I've bought diamonds probably way too often.  Before you know it we'll be in the Spring Event, or I should say everyone else will be.  Just horrible treatment and it hurts.  But in a way I have saved money and I guess I can thank them for that.  I was spending too much.  And now I'm not buying diamonds and I've rarely bought any of their new games and soon I won't buy anymore at all and I'll cancel my membership.  I have hundreds of their games.  But now I'm afraid to buy from them.  Who knows what other games will have problems they won't address?  Just too risky.  

I hope it works out for us all soon.  But like you I doubt it.  I'll let you know if there is some kind of miracle.

Bobbie

has anyone tried starting a new game then try to have them transfer the old game to the new one, just like when you get a new device.

Hi Robert,

Thank you for the suggestion.  When this first happened to me last October the first error messages I got were that my ipad didn't have enough memory available so I purchased a new ipad with more memory.  When that didn't correct the problem I contacted customer support again and told them but they said their position is to wait until there is an 'across the board fix' and that's all they've said to me since and I was checking back with customer support frequently.   So I can add the purchase of a new ipad to my other gripes.  Now I can't speak for anyone else that has lost their game or what they have been told but that's the information I have gotten.  I'm told over and over to just wait.  Four months and still waiting.  Needless to say I don't contact customer support much any more.

But I sincerely appreciate your suggestion.  It's really kind of you to take the time to try and help.

Bobbie

Have you contacted Elephant Games directly about this issue? 

They can fix things that Big Fish cannot.

I can't speak for anyone else but I have contacted Elephant directly three or four times over the last four months.   With no success.

Bobbie

Well, my game is back with the new update. Only problem, I have no avatars, no inventory at all, no pets, etc. I do, however, have the diamonds I purchased which put in this spot to begin with. I do not have the gold coins I had or the diamonds I had before I crashed. I did also keep my friends, but I can't gift them because I have no inventory. Sorry friends.

Hi MaggieHand,

That is such good news.  I'll wait until next week to ask them about mine.  I'm happy for you and I'm sure if you contact them about your inventory they can restore it.  I'm hoping that they will also help us with the pets and avatars we missed out on.  

Boo

Maggie, sending you a PM in a couple of minutes.

So glad to have you back. I missed you and wondered where you were. I must have missed your posts. I would love to send you gifts and don’t anything in return. I have a couple of mechanical hearts you can sell. Probably some other items, also.

I hope BF will make this right and get a kit back for you. Please let me know what you need.

CindyK