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Hi Shylo, you're a friend in all 3 of my games and I noticed this morning you were gone.
I'm so sorry that you have lost your game but completely understand if you don't return. If I lose my game that is at level 108 I probably would feel the same.
I received a generic reboot/uninstall/send a screenshot and I was really upset yesterday as I had put in the e-mail all the steps that I done.
I wish you the best of luck with your game.
Thanks much Michaela, I was working on level 111, and just the thought of redoing all those levels is too overwhelming, and besides I'm too old.
I wish you well on your game that all will be replaced.
Thanks for stopping by!
Hi Shylo, I completely understand.
I haven't lost my games (x3) yet but it keeps crashing. I haven't started the update on my 108 game because I have problems just sending gifts so I'm down to once a day which makes me sad. That game has over 200 people.
Hang in there!
So sorry to hear I've had another friend lose their game. I'm so afraid to even open my game and to realize how many friends I have lost because of this update. Hope you can get your game restored but if you decide to walk away you'll be missed. Take care and good luck!!
Thank you Tammy. Good to know that at least I'll be missed. There are so many players that aren't on this forum, that may be experiencing the same issues as your friend and I, who won't know we're gone and why. Maybe 7yrs is long enough?!
Shy, you disappeared from my list too. You have been such a good friend. I will be so sorry to see you go. I pray you get your game back. Your glitch is a little different from mine in that even though I reset to level 1 (twice), my friend list remained. Please don't go. The most fun in the game is leveling :)
I am really sorry to hear this Carol. I hope you will return some day as you will be missed in the Castle. Thanks for your help and being a good friend all these years. Take care
Thank you for the endearing thoughts and kind words. I'm not worried about the friend's list as I've kept all names and ID's since forever - I think lol. It's losing the other things that can't ever be replaced unless BF replicates them. You've been a faithful player/gifter for which I'm most grateful. Take care and know I'll stop in at the forum now n again. Good luck!
Thank you for your kind thoughts Pat! I wish you continued good luck with your game.
Hi all--Thought I'd share the response I got this morning from BFG regarding my game being reset to Level 1, "Player", and my response back to them just a few minutes ago. If need be, I do have a list I can use, although it's from September 2019. LOL
This is Dwayne from Big Fish Games. Thanks for writing in. I understand that the progress of your game has been reset. I can certainly look into this for you.
We were able to manually add progress to near the level of your original game. Please keep in mind that the progress we've added isn't an exact replica of your original progress, so there may be some quests that need to be repeated.
If you find that more items need to be added to make up for what was lost, please provide a list of the specific items as well as the amounts for each and we can certainly get those credited to your current game.
I hope this helps. Have a nice day.
In the pond Monday - Friday