Erin7770, I hear your woes.  It happened to me twice also.  The first time BFG restored it - and really fast.  Then, against advice to the contrary by wiser-than-me folks in this forum, lol, I kept playing and after leveling up a couple of times, it happened again.  This second time I went to EG and they restored it in 2 days.  I just got it back yesterday and I'm going to be a good girl and wait for the safe-to-play message.

I had to make a detailed list of what I remembered having.  Using the Guide in this forum helped with that a lot, but it was still a chore.  The upside to things is they both restored more coins, diamonds, and pet eggs than I had.

Good luck with your restore, and when we all get back playing feel free to add me as a friend.  I play 2 games on PC, Mara1022 (level 108) and Mara22 (level 21? I'll have to double-check this one, and on my tablet I play as Mara~tablet~ (level 13).

Mara

Thanks Mara1022. I'll definitely add you when my game is restored and it's safe to play. Mine should be under Erin in the PC game. I was at level 36 with that gray stone looking lady avatar, but right now I'm "ErinGameStartedOver" at level 11 or 12, I think. I'm scared to play now, and I really don't know how my game is coming across to my friends. I'll keep my fingers crossed for us all. 

yet another day of checking for a game update.

FREAKING SIGH. 

Meanwhile....HAPPY Thanksgiving coming up this week!  Hope this finds any who read this feeling blessed in the real world. 

lol - I hear ya, susiewastaken!

I do the same thing. :)

And yes, Happy Thanksgiving to all who celebrate it! Praying God's blessings for all of you and your loved ones...

And to you, too ---- you have been so helpful to so many for so long. I have seen you take considerable time and put forth considerable effort to help others, myself included. You are a true jewel and a wonderful friend.

So please allow me to apologize for referencing you as a pollyanna ---- I could not have been more wrong or more foolish in that characterization because the truth is you are generous, kind, and patient. And I am proud to have you as a friend. And when I am wrong, I try to own it ---- and I was very wrong when I said that. 

I realize I am not very well thought of by many here due to my sharp opinions about MC, but I am delighted to have the friends here that I do ---- and you, honeyphan, are among the best.

Jenny - that was so very sweet of you to do and say.

You brought tears to my eyes - and made my day. :)

Thank you! I'm glad we're friends too...

I have met so many wonderful people on this forum. So hard to believe I will have been here and at MC two years come February! (and that Christmas is only a month away! lol)

I am happy to hear that it worked for you.  I also did the same thing.  But every since the Oct 4th update (which I didn't get til Oct 8th, its been nothing but problems for me.)  They have restored part of my game to level 108, sometimes I get to level 111. then, boom, back to beginning!  This has been going on since Oct.  Now I'm on a daily basis of being reset to the beginning of the game, often this happens twice a day.  I get to levels between 8 and 15, then, zap, I'm back at the beginning again!  After 8 yrs of playing this game, it's really frustrating!  I keep reading this forum in hopes someone has heard of a good fix!  Yesterday I was gonna print out all of my emails betwixt BigFish  and myself til I found out it was 40 pages long and decided against that, so you can understand why I didn't and how many times I have been in  touch with them!  I have a new gaming computer with GE Force that can take really good in-game screen shots and video which I've sent them and it doesn't seem to help.  I've also done the DrFelix thingy too.  If anyone here on the forum has any suggestions, bless you!

Surely you must know that players like you ,who wont heed the warning NOT to play until the fix, are one of the big problems who keep the devs busy helping you and others insead of working on the fix! So stop it!!!

You must really just stop playing the game.  There is a problem and playing it and having it reconstructed over and over again solves nothing.  Find another game to play and wait for an update that might solve the problem.

OMG

If you have been playing for   years and read the forum all the time what do you not understand when most of us older players like White Butterfly   Di and myself  and more so ELEPHANT GAMES  tell you NOT to play until the new update with the fix.

Having to stop working on the fix  to restore lost games from those that do not listen  is SO unfair to those who are waiting for the game to be fixed.

Can I be any clearer???