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This is so IMPORTANT!
they did the same thing to me - but then I asked them to change over my old game to my new id#. I got everything back.
contact Big fish. Give them your old id# and your new id# & ask that they transfer old game to new id#.
they couldn’t before because they couldn’t get to old game b/c of the blanking out. Please try. Only took 24 hrs.
I got everything back automatically when they did an update. I missed out on the Castle Challenge avatars for winter event and the three different winter event achievements, penguins, reindeer fawns and gingerbread cookies. I'm going to contact them about this. I feel lucky to get what I got though. That was a long four months. I think if you contact them and are lucky enough to get a good representative they will restore all your inventory.
I wish you luck.
Yes I know. All I ever got was a new id# and the game started all over w/ nothing.
they didn’t even notify me. I just clicked in one day thinking if it blanked out again, I’d just delete the game completely.
but up came a completely new game starting from the beginning w/ nothing but a new id#.
I then contacted Big Fish and gave them my old Id# and my new Id# and they were then able to transfer my old game ( level 90 something) to my new Id#. So I then had all of everything from before but under a new id#.
Yeah I missed winter event too. But I did finally get all my previous inventory etc. just missed out on winter stuff. Honestly, I was just so excited to have my game PLUS there were several new levels (finally), I just wanted to play!
so glad you are playing again- wish you luck too!