BreakRoom/Almost Anything Goes -  Polymer Clay Express Art Way / Rob Yost (518 views) Notify me whenever anyone posts in this discussion.Subscribe
From: 7Jackie DelphiPlus Member Icon11/12/15 5:07 PM 
To: All  (1 of 9) 

I want to tell you all how wonderfully I've been treated by Rob at Polymer Clay Express... first when old DREAM machine locked up and I couldn't change thickness any longer, so I ordered a new one. Rob called me right away to say, "what happened to your old machine? No problem, let's get that sent in to be looked at, it can probably be fixed, and in the meantime I will send out your new DREAM machine." Which he did, but apparently UPS decided to use that package as a test missle or something... the box was destroyed when it arrived, and the new DREAM machine had a cracked base, besides other, less important damage.

I called Rob, and in his peaceful fashion he said, "no problem - I'm boxing up a new DREAM machine for you now. I will have UPS pick up the new but broken machine at your door in a few days". So a small delay in getting my new machine (but I got immediate email via UPS regarding shipping and new arrival date, yay!)

But wow! Thank you Polymer Clay Express / Art Way and Rob Yost for being so awesome about this whole situation, for standing behind your product, and for making what might have been a large problem, only a minor inconvenience to me, the customer. I really appreciate it! That is why I'm sharing the info here so everybody will know who operates a clean business and makes life easy and happy for their customers. That would be Polymer Clay Express! :)



 Reply   Options 

From: Melody0111/12/15 6:31 PM 
To: 7Jackie DelphiPlus Member Icon  (2 of 9) 
 71194.2 in reply to 71194.1 


Rob and Polymer Clay Express are the best! So glad that they were able to make things work out for you. Thanks for sharing your excellent experience.

Anita in AZ



From: SherryBinNH11/19/15 1:53 PM 
To: 7Jackie DelphiPlus Member Icon  (3 of 9) 
 71194.3 in reply to 71194.1 

Question for Dream Machine owners. (I haven't pursued this with Rob yet, I just thought about it seeing this thread.)


I got a machine this fall and assembled it (maybe wrong??) I haven't had any time for claying, but I ran some white clay thru and it wrapped around the rollers -- repeatedly. If I didn't manage to grab the clay immediately when it rolled partway through, it wrapped around and around and I had to scrape it off. (I can't work this way.)


Is it me? Is the machine set up wrong? Is this a known issue?


Any suggestions would be appreciated.


Sherry Bailey


From: Melody0111/20/15 9:38 AM 
To: SherryBinNH  (4 of 9) 
 71194.4 in reply to 71194.3 

Hi Sherry, I have a DREAM Machine and from my experience it sounds like yours is somehow set up incorrectly.  I seem to remember something similar that happened to me when I got one of the scrapers in wrong after cleaning. It was so long ago, though, that I can't remember the specifics, but I do remember when I figured out what was wrong and corrected it there was no more problem. I LOVE my DREAM machine. In fact, it gets so much use I finally had to replace the scrapers because I wore them out! Luckily PCE sells replacements and they weren't very expensive. Hope you can get some ideas from Rob as far as what to do.

Anita in AZ


From: SherryBinNH11/23/15 6:50 PM 
To: Melody01  (5 of 9) 
 71194.5 in reply to 71194.4 

Thanks -- I guess I need to contact Rob. (On a petulant note, these machines are expensive enough you'd think they could come assembled! Correctly!)


Sherry Bailey


From: Melody0111/24/15 8:56 AM 
To: SherryBinNH  (6 of 9) 
 71194.6 in reply to 71194.5 

Sherry, I hope that your DREAM machine fix is an easy one. I am very pleased with mine BTW, at least at the time I purchased my DREAM Machine the directions for removing and cleaning the scrapers left a lot to be desired. For a discussion of some easier ways to clean it , scroll down to #10

Happy Claying,

Anita in AZ


From: SherryBinNH12/1/15 9:59 AM 
To: Melody01  (7 of 9) 
 71194.7 in reply to 71194.6 

That looks great, thanks Anita! I will try it out when I get home. (I'm sure you are right, it's not assembled correctly. My fear is that I was confused enough in the summer when I assembled it, that I left something off not knowing where to put it, and now I can't find it... so I might have a missing part.)

Nobody has complained about their machine, so I am confident I will love mine, too, when it's set up right. I wish I had a real one to look at while I tried, but I was doing it on my own, and I didn't study the ones at Klay Karma closely enough, obviously!!

Sherry Bailey


From: Melody0112/2/15 9:11 AM 
To: SherryBinNH  (8 of 9) 
 71194.8 in reply to 71194.7 

Sherry, Hope you can get it working right. My recollection from when I had problems once was that I just didn't get the scrapers seated in the right place. I don't think that there's a whole lot that could get lost, as long as you have the six nuts and the two scraper blades. If I can be of     help please ask.

Anita in AZ


From: 7Jackie DelphiPlus Member Icon12/18/15 5:25 PM 
To: SherryBinNH unread  (9 of 9) 
 71194.9 in reply to 71194.3 

Hi Sherry,

I hope you have been able to get your DREAM machine working by now. Everything Anita said is true - it's wonderful, and the directions that come with it are really lousy. :) Once you clean it a couple of times, though, it's a snap.



First Discussion>>

Adjust text size:

Welcome, guest! Get more out of Delphi Forums by logging in.

New to Delphi Forums? You can log in with your Facebook, Twitter, or Google account or use the New Member Login option and log in with any email address.

Home | Help | Forums | Chat | Blogs | Privacy Policy | Terms of Service
© Delphi Forums LLC All rights reserved.