I want to tell you all how wonderfully I've been treated by Rob at Polymer Clay Express... first when old DREAM machine locked up and I couldn't change thickness any longer, so I ordered a new one. Rob called me right away to say, "what happened to your old machine? No problem, let's get that sent in to be looked at, it can probably be fixed, and in the meantime I will send out your new DREAM machine." Which he did, but apparently UPS decided to use that package as a test missle or something... the box was destroyed when it arrived, and the new DREAM machine had a cracked base, besides other, less important damage.
I called Rob, and in his peaceful fashion he said, "no problem - I'm boxing up a new DREAM machine for you now. I will have UPS pick up the new but broken machine at your door in a few days". So a small delay in getting my new machine (but I got immediate email via UPS regarding shipping and new arrival date, yay!)
But wow! Thank you Polymer Clay Express / Art Way and Rob Yost for being so awesome about this whole situation, for standing behind your product, and for making what might have been a large problem, only a minor inconvenience to me, the customer. I really appreciate it! That is why I'm sharing the info here so everybody will know who operates a clean business and makes life easy and happy for their customers. That would be Polymer Clay Express! :)