I had a woman in the store yesterday that could have ruined my day .. if I let her.
I had one person call out sick so I was working all alone in the base store for a while . (I am getting over the flu and was only there until someone else could come in)
There was a line at the cash wrap and I was going as fast as I could. There was a customer that I had just finished giving change to and she was gathering her bags when the woman behind her held up her book and yelled "I'm ready now". I just smiled and said "Great, because you're next!"
Well, as soon as the first woman gathered her bags, the second woman rushed up to the counter, almost pushing the first woman out of the way. She looked at me and sneered "And I don't want one of those stupid cards either". I smiled again and said, "Well, how about an electronic gift certificate?"
Ooops.. that must have made her a bit perturbed because she got really nasty after that. "I just WANT THIS!"
I kept smiling and rang up her purchase, gave her the total, took her credit card and swiped it and asked for ID. She didn't like that either but I insisted. She signed the slip and threw it on the counter.
I thanked her and told her to have a "truly wondeful day!" (still with a huge smile on my face). To which she replied "Whatever!" and grabbed her bag.
At this point, I (in my silly santa hat) began to sing "Tis the season to be jolly..."
And that got everyone else in line cracking up as this charming woman stomped out...