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Subscription Renewal   Billing - Plus/Extra

Started 5/1/18 by StevenHB (STEVENHB1); 1640 views.

I logged in this morning and found that my status has changed back to Delphi Basic. Did something happen?

WaltHowe
Staff

From: WaltHowe

6/6/18

We tried to renew your subscription for four days in a row, and the charge failed. Please review your credit card information and make sure it is up to date.

Thanks, Walt. I don't know why that would have failed. That number should have been good. I've changed to a different card. Will it try charging again automatically?

gunter

From: gunter

6/6/18

The system will try again tomorrow.

let us know how it goes ...

In reply toRe: msg 7
I need help with my cc update

If you enter the new info (including expiry date and address) it should go through on the next attempt. I’ll copy Walt here in case he needs to adjust your membership as well.

CC to WaltHowe
gunter

From: gunter

6/20/18

Your DelphiPlus failed to renew, did something change with your card?  Sign up again, let us know and we'll make sure you get charged at the Charter rate.

http://forums.delphiforums.com/myaccount

knotreal

From: knotreal

7/3/18

I'm not alone but will check!

If you recently (in the last year) got a new card - same number make sure you changed the expiry date.

knotreal

From: knotreal

7/6/18

I updated and have had card and used card several times since yesturday...my pay pal account is open now ..trying that or one of the others after i pay...MONDAY..thankyou...tried and all but they said to make a conference call if we want...not now
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