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Change something to my account?   Account Maintenance

Started May-22 by Wimsomnia; 1616 views.
Wimsomnia

From: Wimsomnia

May-22

Hi,

When I log in, I get the message that something in my account needs

attention. But once there, I can't see something "highlighted" or something.

Anyone knows how to find what needs attention?

Thanks in advance for any reaction!!

PS I have a DelphiExtraAccount(if that would make a difference)

gunter

From: gunter

May-22

https://secure.delphiforums.com/n/account/account.aspx?webtag=myaccount

May have to do with the absence of card charge info for your DelphiExtra. At present you are on a month's free trial, when that runs out the system will not be able charge to continue on the plan.

In reply toRe: msg 2
Wimsomnia

From: Wimsomnia

May-22

Gunter thanks for answering so fast!!

I think I entered my Paypal-account so they can charge that way, no? 

I'll set auto renewal to "NO" again and I will be noticed after that month, I presume.

Maybe you can help me with something else: I don't get any mail notifications

(anymore). Not from this post but also not from the forum I'm following.

I think in preferences it's correct. Where did I do something wrong?

Thanks in advance for the help! 

gunter

From: gunter

May-22

The notice you got, was it asking to confirm your email address?

That happens when mail such as notifications bounces  Add notifications@mydelphi.com to your address book, that may help. 

I'll also send you a test email reply to see if that gets through.

In reply toRe: msg 4
Wimsomnia

From: Wimsomnia

May-22

The (notification) mail got through

and I answered. Did you "manually"

send it or was it generated automatically

(if that's the case, the problem should be solved, no?)

gunter

From: gunter

May-22

Did you get a notification and a copy of the post?

Also double check Preferences to make sure Email Notifications does not jave No checked.

In reply toRe: msg 6
Wimsomnia

From: Wimsomnia

May-23

The mail I got(and answered) came straight from your e-mailaddress(gunter@delphiforums.com).

If I understand it right, I should have got a notification AND the mail straight from you.

In Preferences all is OK, that was the first thing I checked.

What I'll try meanwhile is to re-enter my (same) e-mailaddress and click "update".

Maybe this will reset things somehow. If not, no harm done.

PS To be clear, from your last post I didn't get a notification either

  • Edited May 23, 2018 3:23 am  by  Wimsomnia
gunter

From: gunter

May-23

Check trash and spam folders for those notifications as well. 

I'm not seeing bounces. Your email provider may be blocking, try another email address as a test.

In reply toRe: msg 8
Wimsomnia

From: Wimsomnia

May-23

I could indeed change my e-mailaddress as a test.

But I checked: I registered on May 9th.

Then I got notifications from the 9th until the 17th of May.

Last notification was the 17th 16h13 local time.

So I don't think my provider is blocking the mails

but something must have changed on the 17th.

Can you possibly see what that was?

(All notifications were from the Smoke Cessation forum.)

Thanks for the effort you're putting in this!!

gunter

From: gunter

May-23

Not seeing anything at this end, and you're still not getting them for these posts. You checked trash/spam folders?

  • Edited May 23, 2018 11:45 am  by  gunter
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