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Cannot change password   Account Maintenance

Started 6/18/20 by _Dusty Ol Man_ (dustyolm); 724 views.
I have been trying to change my password. The change password link on the preferences page does not work. I need help. I cannot keep asking for a new password every time I log on. I have tried using both Firefox and Chrome browsers.

From: gunter


The new password must be at least six characters, letters and numbers only, no other characters, no spaces. Is that what you're entering?

_Dusty Ol' Man_ (dustyolm) said:

I cannot keep asking for a new password every time I log on.

The password sent to you is good until you change it, shouldn't need to ask to ask for a new one.

In reply toRe: msg 2
When I click on the 'change' link, nothing happens. I never get to the place to enter a new password.

From: gunter


The change screen is a popup. If you block pop up ads, that would cause the problem.

In reply toRe: msg 4
I have turned off every adblocker and tracker blocker on my system. Still the same result.
I have even tried on my mobile device. Same result.

From: gunter


Soryy this isn't working right for you. Another possibility ... remove your nick. Characters such as _ and ' in names have caused a number of problems in the past.

let us know how it goes...

Kid (Kidmagnet)

From: Kid (Kidmagnet)


It's the apostrophe in your nickname.

CC to gunter
In reply toRe: msg 6
I removed the apostrophe from my nick and I now see the drop down window. When I fill out the window I now get no response from the submit button. I have modified the new password to contain only numbers and letters. No special characters and no capitals. Still no response. Any other suggestions?
Kid (Kidmagnet)

From: Kid (Kidmagnet)


You do not see this full screen? 

You can try removing your whole nickname and then putting it back after.
Are you on a computer, tablet or phone?  I had trouble with my phone getting the full pop up screen to load.
Make sure you're on a secure page when you go to your Preferences. I visited the Delphi home page first which gave me an https address and went to my Preferences from there and it worked (the full screen loaded)

I see the whole screen. I fill it out completely. I click submit and nothing happens. As you can see, I have changed my nick to a simply 5 letters. I'm on a pc. I followed you suggestion and get the same results.