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Billing Problem - no payment made   Billing - Plus/Extra

Started Aug-12 by Lisa (missnmsy); 169 views.
Lisa (missnmsy)

From: Lisa (missnmsy)

Aug-12

Hello I authorized a year subscription on July 19, 2020 at the rate of $49.50. My account says I am subscribed until July 3, 2021 which is correct. However there has been no payment taken from my bank account. None since April. I'd like to balance by checkbook and am wondering when the $49.50 payment is going to process and my account payment history will be updated. Thank you.
Lisa
WaltHowe
Staff

From: WaltHowe

Aug-12

Your subscription is in effect. From what I can tell, you must have had a credit that was applied to pay the subscription in full for a year. I see your account still has a small credit balance.

Lisa (missnmsy)

From: Lisa (missnmsy)

Aug-12

So are you saying that nothing was added to my credit card as a payment correct? And I am paid until July 3, 2021?
WaltHowe
Staff

From: WaltHowe

Aug-12

Yes, there was no charge to your credit card, and you are paid until July 3, 2021.

Lisa (missnmsy)

From: Lisa (missnmsy)

Aug-12

Thank you very much for clearing this up for me. Have a nice night!
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