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Just sent a renewal for Delphi Extra using Master Card.   Billing - Plus/Extra

Started Dec-3 by FredB33; 369 views.
FredB33

From: FredB33

Dec-3

Hi...

A few minutes ago, I just renewed my subscription to DelphiExtra, this time using my MasterCard...but it said I have an auto reset failure count when using CC/PP info...what does it mean, and did I successfully put in my card for DE renewal? Please let me know, I love surfing Delphi with the Extra plan, it's worth the $20!

And thanks to Kidmagnet for giving me the gift of DE last year...you're so very welcome!

gunter

From: gunter

Dec-3

That looks to be a reference to what happened a year ago/  It's now set to charge with the info you supplied.  It will do that December 11 when your current subscription runs out.

In reply toRe: msg 2
FredB33

From: FredB33

Dec-10

I just found out that Delphi had difficulty processing payment with the credit card information they have on file for me. What went wrong? And I paid for DE using a PayPal card...

So, what should I do next?

gunter

From: gunter

Dec-10

The system will try again in the morning. 

You can doublecheck the info you supplied here:

https://forums.delphiforums.com/myaccount

In reply toRe: msg 4
FredB33

From: FredB33

Dec-11

It failed again. What should I do now? I put everything from my card correctly, but I'm getting a FAIL notice. Help!

WaltHowe
Staff

From: WaltHowe

Dec-11

We don't get any feedback when a charge fails for obvious privacy reasons. Contact your bank or credit card company and ask them why they are rejecting the payment.

Are you sure your bank has the same information that you posted for your account such as street address number and zip code?

FredB33

From: FredB33

Dec-11

It was a PayPal Master Card, not from a bank.

WaltHowe
Staff

From: WaltHowe

Dec-11

Then you need to contact PayPal and ask them why they are rejecting the charge. 

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