Delphi Forums Member Services

Hosted by DelphiForums|www.delphiforums.com/support

The Delphi Member Services Forum is for all your membership issues including using Delphi, billing questions, bug reports, and suggestions.

  • 244657
    MEMBERS
  • 248414
    MESSAGES
  • 6
    POSTS TODAY

Discussions

I am trying to change my password and it won't work   Account Maintenance

Started 11/26/17 by OLTLfan; 1603 views.

You are not getting the confirmation? And if you log out it won't accept the New password you tried to change it to?

Let me try again with Firefox. If you are using an ad blocker you might need to disable it while you log in, or if you know how to disable it just for Delphi Forums, that's what I've done.

OLTLfan

From: OLTLfan

11/27/17

No, I am not getting any conformation at all.  It is as if the Submit button won't work. 

I used to have an ad blocker; but I thought that I removed it.  I will have to go and check. 

It did work ok for me with Firefox - Do you get the pop up saying the connection is not secure?

@gunter could you add that to the To Do list for tech (don't tell them I requested it, I've been keeping them busy lately lol)

I think your problem might be some third party software. Security of some sort. If it's not letting you sign in with Chrome and now blocking the Submit button it makes me tihnk it is not browser based. Which Windows version are you using?

Try Internet Explorer too - if you still have it.

OLTLfan

From: OLTLfan

11/27/17

Hi Kidmagnet,

Thank you so much; I finally got in with the new Delphi password, but do I have to change it or not?  When I tried to change it and clicked the Submit button; nothing happened after that.

Thanks so much,

Take care,

Catherine

No keep this one for now. I’ll help you more when I’m not on a phone :)

OLTLfan

From: OLTLfan

11/27/17

I will; thanks.    Okay; I am sorry; I didn't know you were on a phone.  I know how hard it is to type on the phone.  My cat gets on my knee and then I can't use the computer.  Lol

Take good care,

Catherine

OLTLfan said:

My cat gets on my knee and then I can't use the computer. Lol

Mine does that when I use the laptop (on my lap) OK, I'm now typing with almost all ten fingers. grin

When you could not get in were you trying both the Password Delphi had sent as well as the one you were trying to change it to? ONE of those two should have worked, logically thinking. I'm wondering if the password you are trying to change it to is taking but the confirmation pop up is being blocked.

When you are feeling caught up and care to experiment you could  go to your Preferences and try again to change your password, but ignore the fact you do not get a confirmation. Then log out and see if the new password (the one you just changed to) works and if not, try the last one Delphi sent. If neither do and you are again blocked from signing on, then get a new password sent yet again and just keep it lol

OLTLfan

From: OLTLfan

11/27/17

Hi Kidmagnet,

My cat is on the back of my chair right now.  I think that she is more tired at night.  Yes; I used the password that Delphi gave me and then I was trying to change it.  I thought that you had to change it once you got in.  I don't know; maybe I was trying too hard. 

To tell you the truth; I am afraid to do that.  I had to go all day not being able to get in.  I had about 10 messages and some of them are gone now; so I didn't get them all answered.  No thanks; I don't ever want to not be able to get in again.  sorry. 

OLTLfan said:

No thanks; I don't ever want to not be able to get in again. sorry.

lol I don't blame you - just keep using this password then. The system only suggests that as an extra security step. Delete your email from Delphi with it and keep it written down somewhere.

OLTLfan

From: OLTLfan

11/27/17

I certainly did write it down; thanks.

TOP