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I am really hacked off!   Billing - Plus/Extra

Started Dec-8 by JZBelle; 1003 views.
JZBelle

From: JZBelle

Dec-8

Yes -- I wanted to gift an EXTRA subscription to the 2 ladies.  When I got the page up where you click on what you want, the EXTRA is not in the list.  It only shows you can get PLUS and whatever the 3 month thing is called.

Yes, I know the Extra is for 1 year and that is what I wanted them to have -- not 3 months.  I've already paid for 2 of the 3 month subscriptions, but I would be willing to pay the difference for them to have the full year.  I know I would owe you, but why is it shown on the membership plan page; here in this forum an actual folder for it; and then it not even showing up when you go to get it.  That seems pretty strange to me.

JZBelle

From: JZBelle

Dec-8

I did see I posted my complaint in the wrong place and have now copied it over into the actual folder having to do with Plus and Extra.

JZBelle

From: JZBelle

Dec-8

No wonder you are confused -- I should have said Delphi Extra for one year and not plus. Sorry about that.  I tried to edit my post and found not a way to do that.

Kidmagnet

From: Kidmagnet

Dec-8

I know this is getting straightened out for you now but wanted to show you where Edit is. Just click on the triangle next to Reply

 

JZBelle

From: JZBelle

Dec-8

Awww thank you - I see it now.  Maybe I can find my other post and fix it (LOL).  TY for your help Kid.

Kidmagnet

From: Kidmagnet

Dec-8

Ha ha - :) 

No worries Julea. That was a nice thing to do for your contest winners. 

JZBelle

From: JZBelle

Dec-8

I've done it several times over the years and I love doing it.  Just was disappointed when I didn't see Extra anymore.  Walt is working on it -- or at least he told me who to write to.  I have.  I hope something happens where the ladies can get a full year in.

JZBelle

From: JZBelle

Dec-10

Hi Walt.  Well, this thing with the "Extra" subscription is not over yet.

I did as you told me to -- wrote the service end and did not hear one peep back.

The ladies are showing that they do have the PLUS subscription.  That is NOT what I wanted them to have.  The PLUS for them expires on March 18.  I wanted them to have the EXTRA which gives then 1 full year!  Please, what can be done about this?  To me, Delphi needs to make this good.  Giving them plus doesn't do it!  They really don't even need plus because they don't have their own forums!

Julea

JZBelle

From: JZBelle

Dec-10

I'm willing to bet that Delphi has lost many customers because of this mess.  You advertise that you have Extra, but don't, evidently!

WaltHowe
Staff

From: WaltHowe

Dec-10

I have been looking for your message to service@delphiforums.com, and I have not seen it. Are you sure you addressed it correctly? 

Another way to handle it is to respond to my message here by email, using the Options menu.

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