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Cannot change password   Account Maintenance

Started Jun-18 by _Dusty Ol Man_ (dustyolm); 410 views.
In reply toRe: msg 4
I have turned off every adblocker and tracker blocker on my system. Still the same result.
I have even tried on my mobile device. Same result.

From: gunter


Soryy this isn't working right for you. Another possibility ... remove your nick. Characters such as _ and ' in names have caused a number of problems in the past.

let us know how it goes...

Kid (Kidmagnet)

From: Kid (Kidmagnet)


It's the apostrophe in your nickname.

CC to gunter
In reply toRe: msg 6
I removed the apostrophe from my nick and I now see the drop down window. When I fill out the window I now get no response from the submit button. I have modified the new password to contain only numbers and letters. No special characters and no capitals. Still no response. Any other suggestions?
Kid (Kidmagnet)

From: Kid (Kidmagnet)


You do not see this full screen? 

You can try removing your whole nickname and then putting it back after.
Are you on a computer, tablet or phone?  I had trouble with my phone getting the full pop up screen to load.
Make sure you're on a secure page when you go to your Preferences. I visited the Delphi home page first which gave me an https address and went to my Preferences from there and it worked (the full screen loaded)

I see the whole screen. I fill it out completely. I click submit and nothing happens. As you can see, I have changed my nick to a simply 5 letters. I'm on a pc. I followed you suggestion and get the same results.

From: gunter


Try again on your mobile as well?

Using the forum tools on my mobile has always been difficult for me for some reason. But, I did, at your suggestion, try again. Voila! Went through on the first try. Who'da thunk?? Thanks to you and the others for your patience in helping me with this dilemma.