71066 messages in 8231 discussions
Latest 12:26 PM by Kidmagnet
Latest Nov-29 by gunter
Latest Nov-29 by gunter
Latest Nov-28 by gunter
Latest Nov-28 by Kidmagnet
Latest Nov-26 by JZBelle
Latest Nov-23 by Kidmagnet
35996 messages in 3000 discussions
Latest Sep-23 by DESN (DESN2)
Latest Dec-2 by dianne01880
Latest Dec-1 by EffieLou1953
Latest Nov-30 by *~Pixie~* (DeeDesigns9)
Latest Nov-30 by WaltHowe
27522 messages in 4234 discussions
Latest Nov-27 by WaltHowe
Latest Nov-26 by WaltHowe
18902 messages in 2010 discussions
Latest Nov-20 by Jeri (azpaints)
26342 messages in 2485 discussions
Latest Nov-13 by Alm (JurgensenAlm)
22065 messages in 1570 discussions
Latest Nov-9 by gunter
9892 messages in 836 discussions
Latest Nov-5 by Risa (Risa25)
8980 messages in 974 discussions
1472 messages in 440 discussions
16198 messages in 140 discussions
3959 messages in 239 discussions
System won't work changing membership level when using PayPal until current subscription runs out.
checking what can be done ...
Cancel all plans at PayPal, including the $49.50 annual one. We know you have overpaid, and we need to get the subscriptions under control and figure out what we owe you. We can give you a refund through PayPal and/or credit you with the time you have paid for on the basis of the quarterly Plus plan. We will certainly refund the $49.50 if it goes through. PayPal cannot adjust expiration dates, so to get the payment dates under control, the cancellations at PayPal are necessary,. We will keep you on Plus until this is straightened out.
I put you back on quarterly Plus and applied the two payments you were charged. You are now paid until next April. Your subscription will remain active that entire time, but will not renew at the end of the period.
If you want to continue to pay with PayPal, wait until just before your expiration date and open a new subscription with them. Don't do it now, because PayPal will treat it as a new subscription starting now and give you no credit for what has already been paid.
Alternatively, you can pay with a credit or debit card with Delphi directly. If you change to credit card payment and open the subscription now, you won't be charged until the current subscription expires.
I'm not sure you will get a reminder in this situation, but if the subscription expires, you will still be active at Basic level.
We can be much more flexible with credit card payment. If you change plans in the middle of a subscription, we automatically credit the unexpired amount to your account and take if off the billing for your new subscription. Or if you renew a subscription that was set to close at the end of the paid period, you will not be charged for the new one until the old one expires. PayPal has no such flexibility; it does not interact with our subscription records and just handles new subscriptions and renewals on fixed dates.