Hi Santa.... gotta question for ya.. My mom's Lenovo isn't coming on or when it does its asking for a boot disc does this mean its dead??? I have a feeling that it is.. she is now using her Dell desktop. She also tried calling you twice and left messages but had not heard anything. she knows you are busy.. if there is any way you can help out .. let me know..
yeah according to her she has no problems using win 10 she thinks the HP is cursed lol but she is complaining about that Microsoft window that keeps popping up when she is trying to work. she just wants to be able to do her work with word perfect as she hates Microsoft word.. she already "gave " me her HP.. I keep telling her to keep using it since I have my own. but she thinks its a lemon and wont use it.. but like I said she has no problems adjusting to win 10 if needed. but she has stuff on the Lenovo due to her work.. I will try to get her to call you . only if you are available.. we don't want to take up much of yer time. we know you have other customers to take care of..
If you can help convince her that the Windows 10 and the HP laptop will be just great for her, I can do the rest. As far as recovering her files on that older Lenovo goes that is still possible but depending on how much the laptop wants to boot, the hard drive itself might be dying. In that case it will be a crap shoot to recover the files based upon luck and just the right abnormal timing.