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I always have them on for the room and we keep nicks and the bot in place to always stay in but my last transcript listed is from 3/27 no others but even checking theyre always on (ive turned them off/on) each day to see if it resets ...
Looks to be working elsewhere. I'll check with tech.
We had this happen at a forum I assist at also, however I found that the way to correct it was to actually turn the log off when chat starts, turn it back on, and then you need to turn the log off when you leave. You used to be able to just leave when the room was empty and the log would turn off automatically. I think the bots in the rooms are keeping it logged on constantly unless you turn it off because it appears a person in the room. I could be wrong of course, but that was my experience and thought it could help.
Yup ... that did it. Turned /log off , then /log on and it's producing a log. Bots do keep the log going, seems it becomes a problem when it on too long.