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Lost Theme   Basic Help for Hosts

Started May-19 by Lana (KHOURIYA); 203 views.
Lana (KHOURIYA)

From: Lana (KHOURIYA)

May-19

I've lost my theme for some reason.  I checked my due date for the next payment but it isn't due yet.  I'm at salemdays and thought I had Extra membership.

Thanks!

gunter

From: gunter

May-19

You're on a free month of DelphiExtra and haven't been charged.

It takes a DelphiPlus membership to have a premium forum with coloring. If you want to switch, first cancel the subscription at PayPal in your account history.

We'll  take you off DelphiExtra at this end and then you can sign up for DelphiPlus to get premium options.

let us know  ...

In reply toRe: msg 2
Lana (KHOURIYA)

From: Lana (KHOURIYA)

May-21

Thank you, Gunter.  I wasn't aware that my subscription had expired, but I have upgraded now.  Life has been upside down for the last few months.  Thanks for your help, I appreciate it.

Lyndy (Lyndy7)
Staff

From: Lyndy (Lyndy7)

May-21

Hi Lana!

You won't immediately upgrade as the payments do not go through until the next day in the morning. Once the payment has gone through your forum will return to the premium status with your theme.

Lyndy
DF Community Support Team

Lana (KHOURIYA)

From: Lana (KHOURIYA)

May-21

Hi Lyndy!

It's already showing!  Thank you for your response!

Lyndy (Lyndy7)
Staff

From: Lyndy (Lyndy7)

May-22

you are welcome! I checked and read a bit, I have a lot to catch up on :-)

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