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Promos and PMs   Technical Issues /Bugs

Started 2/6/18 by Hummingbird (GAHummer); 2995 views.
Kakes2

From: Kakes2

2/10/18

Ok what am I doing wrong?  I am using FF 58.0.1 Windows 7.  I totally logged out of Delphi, logged back in from the Delphi home page.  Went to my "In box"  clicked on the sender's icon on first and second conversation.  Worked fine, got the drop down menu for "View full Profile".   Went to third conversation and it no longer works. Tried going back to 1st n 2nd conversations and no longer get  the drop down menu to access the Profile.  Now what???

@gunter

Aha - yeah not working for me anymore either. I should have waited lol Might need to hit all servers or wait for a reboot.

Kakes2

From: Kakes2

2/10/18

Ok thanks Kid, I will try again tomorrow morning.

Kakes2

From: Kakes2

2/11/18

Tried to access profiles again this morning.  This is what I found.  Profiles for sender/receiver will not open on every conversation. On the conversations you can get a profile, it will not open on every icon that is there for sender/receiver you need to search the conversation until you find one that will open and give you the drop down menu.  It's a hit or miss kind of thing, nothing is consistent which makes it frustrating to use. Plus after you find an icon that does allow you to open a profile and you leave that conversation and come back to it ... profile no longer opens. :(

Work place Motto: "Do it right the first time!"  (pass it on)

@gunter


 

Cstar1
Staff

From: Cstar1

2/11/18

Can you provide a link to a conversation where this is happening?

Kakes2

From: Kakes2

2/11/18

Actually, no I cannot since they are private conversations, posting a link here would no longer make them private. Since they involve postings someone else made, I do not feel I have the right to forward them on to a third party. 

Cstar1
Staff

From: Cstar1

2/11/18

Kakes2 said:

Actually, no I cannot since they are private conversations

Understood. 

Unfortunately, unless we can see it and reproduce it, there's little chance we can do anything about fixing it. 

If you do happen to run across this happening in any public conversations, or if you can discern any pattern to it happening, please do let us know. Thanks!

Kakes2

From: Kakes2

2/11/18

Cstar1 said:

Unfortunately, unless we can see it and reproduce it, there's little chance we can do anything about fixing it. 

I see two ways this can be accomplished and surprised you have not thought of this yourself.  You are staff and should be thinking of ways to help resolve issues.  Anyway,  first suggestion:  Do you not have private conversations of your own that you can test this out?  I cannot be the only one this is happening to.  If you need further explanation of my experience I will be happy to further explain.  Second suggestion:  Send me a PM and we will have a private conversation and test this out , this way we can test the same conversation on both ends and you will have a link to show Delphi techs so they can see what I am talking about.

Believe my I do understand and know there are "visual" learners out there and it is easier to see than work out what someone is talking about.  However, computer techs should be smart enough to understand "this does not work all the time".  If not, maybe they need to look into another line of work.

Worker's Motto: "Do it right the first time!"

gunter

From: gunter

2/11/18

I suspect Cstar was thinking messages, not the PMs we're talking about.

I can't open any Profiles at all from PMs.  Notifications do have the membernames hot, but I need to right-click and Open in New Window.

still needs work ...

gunter said:

I suspect Cstar was thinking messages, not the PMs we're talking about.

Thanks - there's already a little rumor running around the new PM's are public

They are not - I have checked and checked and there is NO link to a Private Message - there ARE ID numbers (which is great cause THOSE we can report) but no way for us to post a link to anything PM related.

Grabs TLW and SQUASHES out another rumor. Muwhahahahahaha

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