2572 messages in 74 discussions
Latest Jun-17 by CzoeMC
Latest Jun-10 by Azurina
Latest Jun-15 by susiewastaken (susietaken)
9463 messages in 642 discussions
Latest 11:28 AM by falcon1417
Latest Jun-16 by Moonki
Latest May-29 by bajon
Latest Jun-18 by SpazzyBunny
Latest Jun-18 by oiuoiu321
Latest Jun-13 by SeptSong
Latest Jun-10 by Honeyphan
Latest Jun-6 by ~J (amsavs)
Latest Jun-6 by kayoaks
Latest Jun-5 by Moonki
Latest May-31 by GaviTn
Latest May-28 by Honeyphan
793 messages in 77 discussions
Latest Jun-6 by Mara1022
Latest May-21 by Dawnsdream48
5820 messages in 517 discussions
Latest Apr-25 by Jenifer (Zarknorph)
Latest Apr-13 by katiek2
Latest Jun-18 by Tammy27 (DoubleMsMom)
Latest Jun-1 by Tickledtrout
Latest May-30 by GaviTn
Latest May-25 by GunnerGypsy
Latest May-20 by WeeSam (WeesamNZ)
3460 messages in 78 discussions
Latest Jun-16 by LvlSlgr
Latest May-25 by Werecatqueen
3802 messages in 211 discussions
Latest 3/19/19 by Jenifer (Zarknorph)
Latest Jun-12 by whitebutterfly54 (redbutter54)
Latest Jun-3 by Tammy27 (DoubleMsMom)
Latest Jun-2 by Honeyphan
Latest May-30 by difi
66243 messages in 19 discussions
Latest 12:54 PM by PTG (anotherPTG)
Latest 11:11 AM by Energyworker
Latest 12:23 AM by Tammy27 (DoubleMsMom)
Latest Jun-17 by Dorie56
5943 messages in 20 discussions
Latest Jun-15 by Randytb
6683 messages in 771 discussions
Latest Jun-16 by Magiemagaluf
Latest Jun-9 by LousyMyor
Latest May-28 by Tammy27 (DoubleMsMom)
Latest May-24 by Riddler (Riddler01)
Latest May-20 by Hirento
983 messages in 15 discussions
Latest May-21 by sue516
Latest 5/19/19 by chilpep
Latest 10/27/18 by katiek2
Latest May-24 by LakeLady121
176 messages in 2 discussions
Latest May-31 by Debbie (Debbie1845)
Latest May-30 by kthreads
3857 messages in 85 discussions
Latest 11/19/19 by Jenifer (Zarknorph)
Latest Jun-16 by Moonki
3278 messages in 109 discussions
Latest Jun-14 by datsalotta
Latest Jun-13 by SHANERUSTON
20520 messages in 1310 discussions
1589 messages in 96 discussionsMore
Are you kidding me? You actually have someone doing something to help you? I have been emailing Big Fish since early November and Elephant since early December and have gotten no help nor any promise of help of any kind. And I have to tell you it has really been awful. I have been a Big Fish member since 2011 and owe hundreds of their games and this has been like a slap in the face. Not only was no help offered but usually not even answered or acknowledged. I've never seen customer support (and I use this term sarcastically) handled in such a poor manner. I'm retired now and my husband in in late stage dementia which I suppose is why the games became so important to me. And when I did work it was for a major bank and the majority of my job was customer relations and trust me on this if I had ever let a customer go for two months with a problem unresolved or treated them the way I've been treated I wouldn't have retired I would have been fired and rightfully so.
At least you got some response. I'm happy for you and hope you're able to play again soon.
Happy New Year,
Did anyone ever get their game back?
No I still haven't gotten my game back. I've contacted Elephant Games and our Big Fish customer support every few weeks but haven't had any luck. Elephant didn't even respond but the last answer I got from Big Fish was that they were waiting for Elephant to create a fix across the board that would fix everyone's game at the same time. My games been gone three and a half months now. I missed most of the Fall Event and all of the Winter Event so I have no clue how they intend on addressing that issue. I don't even know if I got the diamonds I purchased which caused the whole problem to begin with.
You still don't have yours back? I thought I read a message that someone at Big Fish was rebuilding your game. I'm so sorry. It's awful isn't it. I can't believe how much I miss it. And all the hours and money I poured into it. If you would have asked me in November when it happened I would never have said that we'd be waiting almost four months with no answer in sight.
I guess there were lots of people who lost their games. A friend told me there were even complaints on the Better Business Bureau website because of the money they had spent and that no one seemed to be helping them.
A game shouldn't matter that much I know but I'm old and caring for a husband with dementia so I'm pretty much housebound. It really was a huge part of my day and I do miss it.
I promise if I hear anything more I'll let you know but for now they told me there is nothing they can do but wait for Elephant to make an update that will fix all of the lost games.
Dear Boo and Diana:
sooooo sad that your games are still not playable. In the past when old forum was up, a few people lost games to possible game corruption on servers. Big Fish in conjunction ( most likely) with elephant games, put together an entire new game for the person(s) at their current level, with items deemed, what would be average player at that level. I don’t know about the achievements or avatars.
been helping the consortium in anticipation that your games will be back in some form....so then we can SHOWER items upon you.
this is crazy!
hoping to see your game in action SOON
Hi Crystal P,
So glad to hear from you. I'm afraid I've lost all my other friends after all this time. It's good to know you're aware of this bizarre situation. I doubt all my friends are aware of it or the forum. And one of my friends who does know about says my game has been 'green' for ages so it looks like I'm playing but not gifting.
I had a situation once when we had a Castle Challenge and the countdown timer was messed up and cut my game off before I could finish even though I really had a couple of days left. They were really helpful and nice about it when I let them know and they did give me the last avatar so hopefully they will do the same with the event avatars we missed out on.
I've heard about the consortium but don't really know how it works. If and when I get my game back I'll be sure and message you so you can tell me what to do. I have always wondered and wouldn't mind helping out myself when I can.
Thanks for your good thoughts, fingers crossed!
Many players do not come to this forum a lot.
others do not read all the threads.
I try to read relevant ones first, and read all the rest later.
WHEN you return, there will be many New players to add to your friend list.
Keeping a watch for a new message after your avatar
Nope, not here either. Not since the Halloween event. I was told I would have to wait for an update which I think is ridiculous.
I too had this problem when I purchased the diamonds. Haven't played since the Halloween event either. I have been in constant contact with customer support and they keep telling me that the "Developers are working on it". Whatever.