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Still not able to Play on iPad   Technical Issues

Started 12/10/19 by !RAGGIE-TX/OR (MaggieHand); 12716 views.

From: Boo9339


You still don't have yours back?  I thought I read a message that someone at Big Fish was rebuilding your game.  I'm so sorry.  It's awful isn't it.  I can't believe how much I miss it.  And all the hours and money I poured into it.  If you would have asked me in November when it happened I would never have said that we'd be waiting almost four months with no answer in sight.  

I guess there were lots of people who lost their games.  A friend told me there were even complaints on the Better Business Bureau website because of the money they had spent and that no one seemed to be helping them.  

A game shouldn't matter that much I know but I'm old and caring for a husband with dementia so I'm pretty much housebound.  It really was a huge part of my day and I do miss it.  

I promise if I hear anything more I'll let you know but for now they told me there is nothing they can do but wait for Elephant to make an update that will fix all of the lost games.


Crystal;P (12earth45)

From: Crystal;P (12earth45)


Dear Boo and Diana:

sooooo sad that your games are still not playable. In the past when old forum was up, a few people lost games to possible game corruption on servers. Big Fish in conjunction ( most likely) with elephant games, put together an entire new game for the person(s) at their current level, with items deemed, what would be average player at that level. I don’t know about the achievements or avatars. 
been helping the consortium in anticipation that your games will be back in some then we can SHOWER items upon you.

this is crazy! 

hoping to see your game in action SOON



From: Boo9339


Hi Crystal P,

So glad to hear from you.  I'm afraid I've lost all my other friends after all this time.  It's good to know you're aware of this bizarre situation.  I doubt all my friends are aware of it or the forum.  And one of my friends who does know about says my game has been 'green' for ages so it looks like I'm playing but not gifting.  

I had a situation once when we had a Castle Challenge and the countdown timer was messed up and cut my game off before I could finish even though I really had a couple of days left.  They were really helpful and nice about it when I let them know and they did give me the last avatar so hopefully they will do the same with the event avatars we missed out on.

I've heard about the consortium but don't really know how it works.  If and when I get my game back I'll be sure and message you so you can tell me what to do.  I have always wondered and wouldn't mind helping out myself when I can.

Thanks for your good thoughts, fingers crossed!


Crystal;P (12earth45)

From: Crystal;P (12earth45)


Hi Bobbie, 

Many players do not come to this forum a lot.

others do not read all the threads.

I try to read relevant ones first, and read all the rest later.

WHEN you return, there will be many New players to add to your friend list.

Keeping a watch for a new message after your avatarblush 

Nope, not here either. Not since the Halloween event. I was told I would have to wait for an update which I think is ridiculous. 

I too had this problem when I purchased the diamonds. Haven't played since the Halloween event either. I have been in constant contact with customer support and they keep telling me that the "Developers are working on it". Whatever.



From: Boo9339


Hi Maggie,

I know it's just beyond crazy.  To have to wait almost four months and still no answer.  This is not at all what I would ever have thought would happen.  This is not the customer service I was used to before.  I don't know what happened with them but I don't know of any other company any where that I've dealt with that would let customers wait four months to have any problem resolved.   And it isn't like we haven't given them money for the game.  I've bought diamonds probably way too often.  Before you know it we'll be in the Spring Event, or I should say everyone else will be.  Just horrible treatment and it hurts.  But in a way I have saved money and I guess I can thank them for that.  I was spending too much.  And now I'm not buying diamonds and I've rarely bought any of their new games and soon I won't buy anymore at all and I'll cancel my membership.  I have hundreds of their games.  But now I'm afraid to buy from them.  Who knows what other games will have problems they won't address?  Just too risky.  

I hope it works out for us all soon.  But like you I doubt it.  I'll let you know if there is some kind of miracle.


Robert (amf368)

From: Robert (amf368)


has anyone tried starting a new game then try to have them transfer the old game to the new one, just like when you get a new device.


From: Boo9339


Hi Robert,

Thank you for the suggestion.  When this first happened to me last October the first error messages I got were that my ipad didn't have enough memory available so I purchased a new ipad with more memory.  When that didn't correct the problem I contacted customer support again and told them but they said their position is to wait until there is an 'across the board fix' and that's all they've said to me since and I was checking back with customer support frequently.   So I can add the purchase of a new ipad to my other gripes.  Now I can't speak for anyone else that has lost their game or what they have been told but that's the information I have gotten.  I'm told over and over to just wait.  Four months and still waiting.  Needless to say I don't contact customer support much any more.

But I sincerely appreciate your suggestion.  It's really kind of you to take the time to try and help.



From: AEGram


Have you contacted Elephant Games directly about this issue? 

They can fix things that Big Fish cannot.