2578 messages in 74 discussions
Latest Jun-22 by Jenifer (Zarknorph)
Latest Jun-10 by Azurina
Latest Jun-15 by susiewastaken (susietaken)
9470 messages in 642 discussions
Latest 1:44 AM by Phantommom (CampingMom16)
Latest Jun-16 by Moonki
Latest May-29 by bajon
Latest Jun-18 by SpazzyBunny
Latest Jun-18 by oiuoiu321
Latest Jun-13 by SeptSong
Latest Jun-10 by Honeyphan
Latest Jun-6 by ~J (amsavs)
Latest Jun-6 by kayoaks
Latest Jun-5 by Moonki
Latest May-31 by GaviTn
Latest May-28 by Honeyphan
793 messages in 77 discussions
Latest Jun-6 by Mara1022
5822 messages in 517 discussions
Latest Apr-25 by Jenifer (Zarknorph)
Latest Apr-13 by katiek2
Latest Jun-21 by Tammy27 (DoubleMsMom)
Latest Jun-1 by Tickledtrout
Latest May-30 by GaviTn
Latest May-25 by GunnerGypsy
3461 messages in 78 discussions
Latest Jun-19 by LvlSlgr
Latest May-25 by Werecatqueen
3802 messages in 211 discussions
Latest 3/19/19 by Jenifer (Zarknorph)
Latest Jun-12 by whitebutterfly54 (redbutter54)
Latest Jun-3 by Tammy27 (DoubleMsMom)
Latest Jun-2 by Honeyphan
Latest May-30 by difi
66325 messages in 19 discussions
Latest 2:33 AM by PTG (anotherPTG)
Latest 1:01 AM by Tammy27 (DoubleMsMom)
Latest 12:27 AM by LvlSlgr
Latest Jun-17 by Dorie56
5948 messages in 20 discussions
Latest Jun-22 by SharpEye1
6686 messages in 772 discussions
Latest Jun-21 by pclark200
Latest Jun-16 by Magiemagaluf
Latest Jun-9 by LousyMyor
Latest May-28 by Tammy27 (DoubleMsMom)
Latest May-24 by Riddler (Riddler01)
983 messages in 15 discussions
Latest May-21 by sue516
Latest 5/19/19 by chilpep
Latest 10/27/18 by katiek2
Latest May-24 by LakeLady121
176 messages in 2 discussions
Latest May-31 by Debbie (Debbie1845)
Latest May-30 by kthreads
3858 messages in 85 discussions
Latest 11/19/19 by Jenifer (Zarknorph)
Latest Jun-22 by Jenifer (Zarknorph)
3280 messages in 109 discussions
Latest Jun-20 by misstracy22
Latest Jun-14 by datsalotta
1597 messages in 98 discussions
Latest 2:11 AM by Crystal;P (12earth45)
Latest Jun-20 by Myelle (Myelle01)
20520 messages in 1310 discussionsMore
I know it's just beyond crazy. To have to wait almost four months and still no answer. This is not at all what I would ever have thought would happen. This is not the customer service I was used to before. I don't know what happened with them but I don't know of any other company any where that I've dealt with that would let customers wait four months to have any problem resolved. And it isn't like we haven't given them money for the game. I've bought diamonds probably way too often. Before you know it we'll be in the Spring Event, or I should say everyone else will be. Just horrible treatment and it hurts. But in a way I have saved money and I guess I can thank them for that. I was spending too much. And now I'm not buying diamonds and I've rarely bought any of their new games and soon I won't buy anymore at all and I'll cancel my membership. I have hundreds of their games. But now I'm afraid to buy from them. Who knows what other games will have problems they won't address? Just too risky.
I hope it works out for us all soon. But like you I doubt it. I'll let you know if there is some kind of miracle.
has anyone tried starting a new game then try to have them transfer the old game to the new one, just like when you get a new device.
Thank you for the suggestion. When this first happened to me last October the first error messages I got were that my ipad didn't have enough memory available so I purchased a new ipad with more memory. When that didn't correct the problem I contacted customer support again and told them but they said their position is to wait until there is an 'across the board fix' and that's all they've said to me since and I was checking back with customer support frequently. So I can add the purchase of a new ipad to my other gripes. Now I can't speak for anyone else that has lost their game or what they have been told but that's the information I have gotten. I'm told over and over to just wait. Four months and still waiting. Needless to say I don't contact customer support much any more.
But I sincerely appreciate your suggestion. It's really kind of you to take the time to try and help.
Have you contacted Elephant Games directly about this issue?
They can fix things that Big Fish cannot.
I can't speak for anyone else but I have contacted Elephant directly three or four times over the last four months. With no success.
Well, my game is back with the new update. Only problem, I have no avatars, no inventory at all, no pets, etc. I do, however, have the diamonds I purchased which put in this spot to begin with. I do not have the gold coins I had or the diamonds I had before I crashed. I did also keep my friends, but I can't gift them because I have no inventory. Sorry friends.
That is such good news. I'll wait until next week to ask them about mine. I'm happy for you and I'm sure if you contact them about your inventory they can restore it. I'm hoping that they will also help us with the pets and avatars we missed out on.
Maggie, sending you a PM in a couple of minutes.
So glad to have you back. I missed you and wondered where you were. I must have missed your posts. I would love to send you gifts and don’t anything in return. I have a couple of mechanical hearts you can sell. Probably some other items, also.
I hope BF will make this right and get a kit back for you. Please let me know what you need.
And thank you so much for the offer. I was so excited to hear that some of the games came back with the last update. Mine didn't but that's because when then first started the error message it gave me was I didn't have enough memory so I went out and bought a new ipad with tons of memory.
But I'm going to contact Big Fish customer support again today and see if they can finally retrieve my game. And I hope they will give us the opportunity to get the avatars, pets and puzzles we missed.
I'm so excited. I may get to play the spring event!