Hi Cindy,

And thank you so much for the offer.  I was so excited to hear that some of the games came back with the last update.  Mine didn't but that's because when then first started the error message it gave me was I didn't have enough memory so I went out and bought a new ipad with tons of memory.  

But I'm going to contact Big Fish customer support again today and see if they can finally retrieve my game.  And I hope they will give us the opportunity to get the avatars, pets and puzzles we missed.  

I'm so excited.  I may get to play the spring event!

Boo

Glad you (kinda) got your game back! Hopefully BF can restore your lost items. That sucks big time! If I can help with anything (pets, etc) I have spare eggs and lots of inventory. Fill up your wish list! No need to send anything back.

Good Luck Boo 9339!

I am so glad you finally got your game back!! 
You were removed from my friends list when you lost your game. I have sent you another invitation!! 
The Consortium, we can help you rebuild your inventory!! I have sent you a PM!! 

I am so happy you are finally back!! And before the SE!! 
Please no worries about gifting!! Just enjoy having your game once again, and allow your friends to help you rebuild your inventory. We are all here to help and support you in any way we possibly can!!

Hugs~ Debbie  XOXO 

Hi, 
Welcome back. Already sent a gift. As I noticed you had turn green again.

Enjoy the castle, see you there.

Tracy 

Hi Maggie...so glad you got your game back.  I kept you as a friend and will be happy to help you build your inventory.  Welcome back to the castle! I missed you.

Kate

Hi:

been following Boo’s and your thread here. Boo is on my friend’s list....waiting for her to get her game back!

I’m reading your game is back after a fashion. Will send pm....if you need more friends.
 

Hi Maggie, I don’t see you on my friends list anymore so send me a new invitation if you can, or I’ll see if I still have your game ID somewhere and reinvite you this evening.

Welcome back! Catherine

I almost missed her!

She doesn't have the ! in front of her name. Look for Raggie

Hope that helps.

I can’t figure out how to start a new post in a thread!!

However, I too lost my game on 10/31/19 - like everyone else buyIng the discounted diamonds. Game blanked out before even opening. I tried over & over for more then 17 weeks & thru several up dates with no luck. 

then late last week I decided to try 1 more time before just deleting it. It came up! Unfortunately, it was a brand new game starting with nothing. Level 1 new I’d#. Thanks to a message I saw here, I asked Big fish if they could transfer my old game to my new id#. THEY DID! Everything (coins, diamonds, achievements, inventory etc.) only thing that didn’t transfer were my friends but I’m working on it. 
 

If you get a new id# ask to have your old game transferred!

Hi,

I'm so glad you got it straightened out.  It's sure been a long time waiting for this fix.  And thank you for the info about your friends list.  I'll be sure and write down all their numbers so I can invite them back.

Isn't it great to play again?  

Boo