Jenifer (Zarknorph)

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Still not able to Play on iPad   Technical Issues

Started 12/10/19 by !RAGGIE-TX/OR (MaggieHand); 4770 views.
djd8899

From: djd8899

Apr-11

Me too, boo

L. Diana (LDiana)

From: L. Diana (LDiana)

Apr-11

This is so IMPORTANT!

they did the same thing to me - but then I asked them to change over my old game to my new id#. I got everything back. 
contact Big fish. Give them your old id# and your new id# & ask that they transfer old game to new id#. 
 

they couldn’t before because they couldn’t get to old game b/c of the blanking out. Please try. Only took 24 hrs. kissing_heart

Boo9339

From: Boo9339

Apr-11

I got everything back automatically when they did an update.  I missed out on the Castle Challenge avatars for winter event and the three different winter event achievements, penguins, reindeer fawns and gingerbread cookies.  I'm going to contact them about this.  I feel lucky to get what I got though.  That was a long four months.   I think if you contact them and are lucky enough to get a good representative they will restore all your inventory.

I wish you luck.

Boo

L. Diana (LDiana)

From: L. Diana (LDiana)

Apr-11

Yes I know. All I ever got was a new id# and the game started all over w/ nothing. 
they didn’t even notify me. I just clicked in one day thinking if it blanked out again, I’d just delete the game completely.

but up came a completely new game starting from the beginning w/ nothing but a new id#. 
 

I then contacted Big Fish and gave them my old Id# and my new Id# and they were then able to transfer my old game ( level 90 something) to my new Id#. So I then had all of everything from before but under a new id#. 

L. Diana (LDiana)

From: L. Diana (LDiana)

Apr-11

Yeah I missed winter event too. But I did finally get all my previous inventory etc. just missed out on winter stuff. Honestly, I was just so excited to have my game PLUS there were several new levels (finally), I just wanted to play!

so glad you are playing again- wish you luck too!

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