Hosted by Jenifer (Zarknorph)|All FAQs Answered Here!
A forum devoted to the FTP game Midnight Castle. All formats and platforms. Find Friends, learn tips and tricks, read strategy guides, ask for help or just kick back in Fletcher's Tea Room and dodge the odd explosion.
4334 messages in 118 discussions
Latest May-6 by TLB2 (nvrsdiwsgd)
Latest May-5 by LvlSlgr
Latest May-27 by Honeyphan
Latest May-18 by Jenny MC (cbtx) (cbtx1)
Latest May-15 by IcePhoenix93
Latest May-9 by Cyberfox277
11096 messages in 782 discussions
Latest 4:11 PM by NoShoeLaces
Latest May-16 by Izzywizzy12
Latest May-11 by jbbp
Latest May-8 by jbbp
Latest Apr-20 by Linda62 (Kingo62)
Latest 4/5/21 by Janna (McCastles)
Latest 8:04 PM by Tammy27 (DoubleMsMom)
Latest 7:08 PM by Trixie Belle (AnnaDownes01)
Latest 6:13 PM by Dez1965
Latest 12:14 AM by Witeaynjil
Latest May-27 by PapaDon71
Latest May-23 by Tammy27 (DoubleMsMom)
Latest May-21 by MCDeeDee
Latest May-20 by NoShoeLaces
Latest May-19 by NoShoeLaces
Latest May-12 by sooty4321
Latest May-8 by pclark200
Latest May-7 by LvlSlgr
7026 messages in 620 discussions
Latest Jan-22 by Riddler (Riddler01)
Latest 10/14/21 by Kidmagnet
Latest May-24 by LvlSlgr
Latest May-8 by LvlSlgr
3643 messages in 82 discussions
Latest May-26 by PenWeb
Latest May-9 by LvlSlgr
4021 messages in 239 discussions
Latest 3/19/19 by Jenifer (Zarknorph)
Latest May-27 by AEGram
Latest May-13 by JaineJ
72721 messages in 20 discussions
Latest 9:23 PM by Tammy27 (DoubleMsMom)
Latest 8:35 PM by LvlSlgr
Latest 4:43 PM by PTG (anotherPTG)
Latest May-25 by LvlSlgr
6039 messages in 23 discussions
Latest May-13 by Randytb
8154 messages in 896 discussions
Latest May-25 by Trixie Belle (AnnaDownes01)
Latest May-24 by Trixie Belle (AnnaDownes01)
Latest May-5 by oiuoiu321
Latest Apr-30 by Honeyphan
1045 messages in 19 discussions
Latest May-24 by Moonki
Latest 5/19/19 by chilpep
Latest 10/27/18 by katiek2
Latest May-5 by Izzywizzy12
291 messages in 8 discussions
Latest Mar-19 by TinyFaerie
3981 messages in 90 discussions
Latest 11/19/19 by Jenifer (Zarknorph)
3445 messages in 121 discussions
Latest May-24 by Phantommom (CampingMom16)
Latest May-13 by Lady Pirate (MCPirateLady)
Latest May-7 by KatieAn56
20524 messages in 1311 discussions
907 messages in 93 discussions
1875 messages in 108 discussions
More12/11/19
Hello. I am having the same problem. I’ve sent messages hoping they can fix it. Next time they have an offer to good I will check here to see if there are any issues.
12/12/19
Yes Maggie, I have emailed “them” about 5 times since Oct 31st and have only gotten pacification. You know... we ARE working on it and will credit you with the diamonds free..... well if I never get the game back what good are the free diamonds? I just emailed them again saying that I want to speak with a real live person. I too have played the game since the beginning. Did you go thru the spell where we had to wait for an update for months and months? I quit playing for a couple years when they did that. They now finally have new locations open and now I can’t see them. FRUSTRATED TOTALLY. Anyway sorry you are going thru the same thing as are others. Started a new game on my new iPad Pro but it’s just boring and It is hard to bring myself to buy items when I am only passing time until..
Hope we are ALL up and running soon. Don’t want to miss the Xmas event. Hey my new game is saying the update is the Christmas event but when I start playing the game after I include the update the Christmas room says try next Christmas. ???????? Any word on that?
12/13/19
Hello grandma6,
I had you on my friend list. I have the problem with my game after I foolishly bought the diamonds. I haven’t been able to play my game. Do you have me still on your friend list djd8899? Do you have my ios# by chance? Thank you, Donna Domingo
12/14/19
12/22/19
Hi Maggie,
I still can't play either and I keep trying with customer support but got the same as you. They are working on it. I even contacted Elephant Games and they did answer me back with the uninstall reinstall suggestion. I told them I tried that and everything else but since the games are housed on their servers this kind of problem is something they need to address. I haven't heard back from them. This is just so frustrating. After spending years of hours and way too much money on the game to just be brushed off and forgotten is really hurtful. This is not the Big Fish Customer Support I've known in the past. I even responded to their usual survey email with a "very dissatisfied" and explained why and hoped that would maybe work but it didn't either. I didn't even get a response to it. I don't even know what to think at this point. I'll keep checking back and I hope we are all able to play again.
Good luck,
Boo
12/28/19
I’m still trying ( since 10/31). I’ve been working directly with the developer- Elephant Games. They tried to rebuild my game but found a new problem. I’m hating this!
12/28/19
Hi LDiana,
Are you kidding me? You actually have someone doing something to help you? I have been emailing Big Fish since early November and Elephant since early December and have gotten no help nor any promise of help of any kind. And I have to tell you it has really been awful. I have been a Big Fish member since 2011 and owe hundreds of their games and this has been like a slap in the face. Not only was no help offered but usually not even answered or acknowledged. I've never seen customer support (and I use this term sarcastically) handled in such a poor manner. I'm retired now and my husband in in late stage dementia which I suppose is why the games became so important to me. And when I did work it was for a major bank and the majority of my job was customer relations and trust me on this if I had ever let a customer go for two months with a problem unresolved or treated them the way I've been treated I wouldn't have retired I would have been fired and rightfully so.
At least you got some response. I'm happy for you and hope you're able to play again soon.
Happy New Year,
Boo
2/13/20
Hi LDiana,
No I still haven't gotten my game back. I've contacted Elephant Games and our Big Fish customer support every few weeks but haven't had any luck. Elephant didn't even respond but the last answer I got from Big Fish was that they were waiting for Elephant to create a fix across the board that would fix everyone's game at the same time. My games been gone three and a half months now. I missed most of the Fall Event and all of the Winter Event so I have no clue how they intend on addressing that issue. I don't even know if I got the diamonds I purchased which caused the whole problem to begin with.
Bobbie