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I know their response sounds canned and uncaring but it is good advice. As I said in an earlier post when the updates first come around I can't upload them on either my tablet or my phone. We live out in the country so I know that our phone signals are not the best as the cell phone towers are further away. We also have sattelite internet so I know that our download speed is going to be slower. I wait a couple of days and the downloads go a lot better.
When you think about the millions of players that are trying to get the download at the same time the servers are going to get bottlenecked trying to accommodate everyone and move slower and slower. It happens with the seasonal events too.
I notice at certain times of the day that the game moves like pond water. when it does I try to limit my play time.
My husband used to work for a credit union. he told me that when 9/11 happened and everyone was watching the news on their computers the whole network crashed. it could not handle all the data that was being pushed through the server for all those computers to be on the internet at once. Granted they did not have that big of a system since they were a local credit union but the principal is the same.
Let's all remember that MC and BigFish are in this Pandemic with us and have loss of employees and much more work (so many more people are home and playing games). We have to be patient and thoughtful of others.
I found that Big Fish's customer service disappeared long before the pandemic. They used to have great technical support, but let them all go some time ago. After that it just became the standard messages, and if you needed any help over and above that, good luck to you.
I remember a year or more ago when having issues I approached them and got the standard responses only. When I told them I had tried all those and needed a little more help they told me there was no help available over and above those messages, and to please stop emailing them.
It was at that point I went to Elephant Games themselves, and they helped me out.
Well I got some very kind and prompt help from BF not long ago.
Hey WeesamNZ, although I have not had a problem in 3-4 months, I always received help when asked, sometimes it took awhile. And as stated before, BigFish has had some legal issues With large fine in their Casino games. See under Seasonal Events, CCs and Updates on left side of screen. Loss of staff due to COV-19. Their office in Washington was in one of the first Hot Spots for COV-19 and did loose many employees for that reason. The company then decided to close that office. (not sure if close is temporary) and area is still in hot spot.
there are many players that can help you with problems as well as material available. Just post under technical Issues and someone will get back to you.
I contacted customer support about transfering my game to a new tablet in august, they never replied. I tried again 8 days ago and still no answer. It's frustrating because i have no way of doing anything about this myself, i have to wait for them to reply. Sadly i haven't been able to play for nearly two months now, except sending gifts to friends, my eye sight got too bad to see the game properly on my phone, so i got a new tablet with big screen but now i just keep waiting. Did anyone manage to get a reply from them recently?
Have you tried contacting Elephant Games? You'll find a link here:
Thanks, i contacted elephant games. I really hope i get this transfer done before the halloween event starts.
You're welcome and good luck!!