2506 messages in 73 discussions
Latest May-6 by LvlSlgr
Latest Apr-23 by kthreads
Latest May-3 by Honeyphan
9357 messages in 636 discussions
Latest May-11 by Tammy27 (DoubleMsMom)
Latest May-9 by Grandma (oldgrandma)
Latest May-7 by bajon
Latest May-11 by NorryUK SantaFairy (Norry6)
Latest May-10 by GuinevereW
Latest May-4 by oiuoiu321
Latest May-4 by katiek2
Latest May-2 by oiuoiu321
Latest Apr-30 by oiuoiu321
Latest Apr-30 by datsalotta
778 messages in 76 discussions
Latest May-10 by AEGram
5797 messages in 513 discussions
Latest Apr-25 by Jenifer (Zarknorph)
Latest Apr-13 by katiek2
Latest 1:06 AM by pclark200
Latest May-11 by Bemused12
Latest May-8 by ladyalice
Latest May-5 by Playbelle
Latest May-2 by katiek2
Latest May-1 by Robert (amf368)
Latest Apr-29 by AEGram
3779 messages in 210 discussions
Latest 3/19/19 by Jenifer (Zarknorph)
Latest May-11 by Tannie2018
Latest May-9 by LvlSlgr
Latest May-8 by AEGram
Latest May-6 by Di (amina046)
Latest May-3 by RuthieB
65209 messages in 18 discussions
Latest 6:11 AM by PTG (anotherPTG)
Latest 5:53 AM by PTG (anotherPTG)
Latest 5:29 AM by TinyFaerie
Latest May-8 by Myelle (Myelle01)
5924 messages in 20 discussions
Latest May-7 by CHARLIE (charlieisr)
Latest May-2 by Grimwald
Latest Apr-28 by Myelle (Myelle01)
6666 messages in 769 discussions
Latest May-11 by Energyworker
Latest May-10 by Noni (Nonisgame2)
Latest May-8 by AEGram
Latest May-7 by Riddler (Riddler01)
Latest Apr-30 by Moonki
979 messages in 15 discussions
Latest 5/19/19 by chilpep
Latest 10/27/18 by katiek2
Latest 4/29/18 by chilpep
Latest Apr-29 by mnmmomma
158 messages in 1 discussions
Latest May-5 by kthreads
3812 messages in 85 discussions
Latest 11/19/19 by Jenifer (Zarknorph)
Latest May-6 by Oodie (Oodeveer)
Latest Apr-30 by LvlSlgr
1589 messages in 96 discussions
Latest May-5 by LvlSlgr
20520 messages in 1310 discussions
Latest Apr-30 by Debbie (Debbie1845)
3258 messages in 107 discussions
3442 messages in 77 discussionsMore
Logged into my game tonight and was back at level 1.
I sent a message to customer support via the Big Fish website. Does anyone have any further suggestions?
Brad the Impala
OMG - I'm so sorry! I wish I had advice to give you - did you have any kind of backup file you could revert to - from saving game to a file folder?
Maybe also send a message to Elephant (since I read here that BF is sometimes very slow to respond).
I hope you get it fixed soon! <3
No, of course I never made a back-up file. I guess I will from now on, though!
How do I contact Elephant Games?
I hope it gets fixed, too. At least it happened during the Spring event, so if I need to, I can just play the hell out of the rooms. Luckily, when I got to level 10 all my friends were still there. And everyone is being so generous, it's so sweet.
Use the support link Elephant-Games | Games Support (elephant-games.com) and choose Midnight Castle. Be very specific and provide as much information as you can. You can't have an email exchange with them so make sure you provide all the information the first time.
If they restore your game, you will lose everything you are working on now.
I tried to contact them through the website, but it wants me to set up an Outlook account.
Use this. firstname.lastname@example.org.
EG’s address is....
I hope they are able to help.
I would definitely follow mdpetdoc’s advice and include as much information as possible.
Best of luck! Keep us posted!
Good news! Big Fish has responded to my help ticket and will try to restore my game. I'm prepared to lose all of my achievements, etc but at least they will restore my gold, diamonds, and pets. I've been playing the rooms like crazy in case it wasn't restored, but I don't mind that if I can get my game back.
I have to say, I've been very touched by all my game friends being so generous with their help and gifts. You guys are the greatest!!
That is wonderful! :) I'm so happy for you!
They've gotten back to me and asked for a list of what I had in inventory, etc. I gave them what I can remember, so now I'll just wait and see. I hope it's soon! I've got a lot of catching up to do with the Spring Event.