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Big Fish Response to Issues   Technical Issues

Started 9/26/20 by kat (vabreeze); 6624 views.
Tammy27 (DoubleMsMom)

From: Tammy27 (DoubleMsMom)

10/18/20

So your original game was on your phone but is now on an Ipad? I ask because lilredhood51 started a discussion back on Oct 3 regarding transferring game between devices. Many didn't think this could be done (me included) but AEGram responded in this discussion with this:

From: AEGram

Oct-7

While in the past, games could not be transferred from one platform to another......that is still not the case.

I don't remember exactly when BF/Elephant Games first were able to make this transfer, but several people on the MC Facebook Closed Site have had it done successfully. Of course, if a player does go to a different platform, they will need to get all new friends because friends cannot transfer across platforms.

So, bottom line.......it is now possible to transfer games across platforms.

If someone wants me to contact one of the admins from the closed group, I can get an approximate date for when they were first able to accomplish this.

You'll notice in this post that she says friends can't cross platforms so you'll have to get new friends. Now you know why I asked about the devices involved in the transfer of your game because if you can have the same friends on both devices that would be wonderful.

Wendulka

From: Wendulka

10/19/20

No sorry about the misunderstanding i use android smartphone and android tablet, so i'm not sure about transfering between different platforms

Tammy27 (DoubleMsMom)

From: Tammy27 (DoubleMsMom)

10/19/20

Gotcha, now I understand. Thanks for clearing that up. Good luck with both your games.

Susanna502MC

From: Susanna502MC

10/20/20

I was wondering about that. I had Evelina before and now I also have Evelyn. Please let me know if you will be keeping both or only one.

Thanks

Susanna (also Juliana)

Wendulka

From: Wendulka

10/20/20

I am keeping both, i intend to play mainly on my new tablet but still spend a bit of time to keep the game on my phone going.

Susanna502MC

From: Susanna502MC

10/20/20

I feel the same. Trying to move my Susanna game from my phone to my new tablet. No response yet from BF.

Wendulka

From: Wendulka

10/20/20

I had no response in the 3 weeks since i emailed big fish. Then i emailed Elephant games on saturday, got reply on monday saying they're very busy and if i'm okay waiting until friday for the transfer. On friday it was done. Big fish hasn't even bothered with any acknowledgement all those weeks.

AEGram

From: AEGram

10/24/20

Tammy27 (DoubleMsMom) said:

Happy to hear that Elephant Games was able to help you!! I don't know if you can play both games so I'm going to include 2 other players in this post to see if they know the answer. 

Here's some background on the issue so others will follow the narrative without having to search through multiple posts. This is how I understand the issue:

Wendulka had a MC game on an Android phone, but eyesight was preventing comfortable playing. So Wendulka downloaded the game to her Android tablet.  This resulted in a new game at the beginning with a new ID. She then contacted Elephant Games and asked them to transfer the progress from her old game to her new ID on the tablet. They successfully transferred that info, but friends were not transferred. 

So, now, she has original game on the phone under the original ID and basically a mirror image of the original game copied to the new device. Hence, she now has 2 games on the same level, different IDs, same inventory, same achievements, same everything other than friends.

Wendulka, please correct me if I'm wrong. 

That said.......Wendulka now has 2 completely different games on 2 different devices. Each game can be played. If you don't want to play the phone game much, you can gradually transfer items to that new device's ID. There is no issue in playing either game because they are considered separate games because they have separate IDs

  • Edited October 24, 2020 9:13 pm  by  AEGram
Wendulka

From: Wendulka

10/24/20

That's a perfect summary

In reply toRe: msg 30
Susanna502MC

From: Susanna502MC

10/25/20

Thoughts on issues:

1. We know BF has cut back on personnel. One of the first things to be affected in any company with fewer employees is maintenance. It takes longer to fix anything and preventative maintenance is cut back.

2. With their financial issues, we don't know if BF has robust enough servers or whatever.

3. The game is lots bigger now so some problems may be related to memory.

4. People are probably spending more time on their games which may be stressing the system.

5. We are less shy and more vocal about complaining about issues.

Hang in there. We can outlast it.

Susanna (Juliana, Ginger Sue, NavyBlue)

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