Let's all remember that MC and BigFish are in this Pandemic with us and have loss of employees and much more work (so many more people are home and playing games). We have to be patient and thoughtful of others.

KNIMtheTOAD  

I found that Big Fish's customer service disappeared long before the pandemic. They used to have great technical support, but let them all go some time ago. After that it just became the standard messages, and if you needed any help over and above that, good luck to you.

I remember a year or more ago when having issues I approached them and got the standard responses only. When I told them I had tried all those and needed a little more help they told me there was no help available over and above those messages, and to please stop emailing them.

It was at that point I went to Elephant Games themselves, and they helped me out.

Well I got some very kind and prompt  help from BF not long ago.

Hey WeesamNZ, although I have not had a problem in 3-4 months, I always received help when asked, sometimes it took awhile. And as stated before, BigFish has had some legal issues With large fine in their Casino games.   See under Seasonal Events, CCs and Updates on left side of screen.  Loss of staff due to COV-19. Their office in Washington was in one of the first  Hot Spots for COV-19 and did loose many employees for that reason. The company then decided to close that office. (not sure if close is temporary) and area is still in hot spot. 

there are many players that can help you with problems as well as material available. Just post under technical Issues and someone will get back to you.  

KNIMtheTOAD

I contacted customer support about transfering my game to a new tablet in august, they never replied. I tried again 8 days ago and still no answer. It's frustrating because i have no way of doing anything about this myself, i have to wait for them to reply. Sadly i haven't been able to play for nearly two months now, except sending gifts to friends, my eye sight got too bad to see the game properly on my phone, so i got a new tablet with big screen but now i just keep waiting. Did anyone manage to get a reply from them recently?

Have you tried contacting Elephant Games? You'll find a link here:

http://forums.delphiforums.com/midnightcastle/messages/312/14

Thanks, i contacted elephant games. I really hope i get this transfer done before the halloween event starts.

You're welcome and good luck!!

hi, all

i've just reached level 100

does the midnight game end there?

i guess i'm a little confused.

i have no halloween game other then the challenge game for avatars

thank you, for help

tbearnc

the game goes to level 102 currently