Jenifer (Zarknorph)

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My game is gone!!! HELP!!   Technical Issues

Started Oct-12 by Mara1022; 1919 views.

From: Mara1022


Thank you Susanna.  If I decide to restart the game I'll take you up on that.  Wouldn't it be nice if they were to be able to restore my whole game.  relieved


From: Susanna502MC


One of the things I appreciate about MC is you can just walk away for a while and then come back when you are ready. The game is very adaptable to how you want to play.

I found that going through the earliest parts of the game was different the second time. I wasn't so obsessed with leveling up and could take the time to enjoy where I was.

My original game (Susanna) is at Level 90, but I don't play it at the moment. It's on my phone and I'm waiting for cataract surgery.

My other android game (Juliana) is at Level 23, also on hold.

One of my pc games (Ginger Sue) is at Level 88. I have a large screen for my pc and it's nice to see a lot of the details I couldn't make out on my phone. The other pc game is at Level 71. (It was on hold for a while, because I just couldn't deal with more than one game.) My main problem is keeping the story straight. So much happens between Level 71 and Level 88.

I think the only reason I saw the Level 1 was because you had sent a gift that I hadn't accepted. Once I did, you disappeared from my friends list. If you come back and get to friends level, let me know.


Kimberly (mtkim)

From: Kimberly (mtkim)


Another one bites the dust.  Michaela/914119.  

I will let you know when my game is restored.  It did give me the same friend code but I'm back to level 1.

Stay safe everyone!


Oh no. So sorry. Be careful with your other games. 


In reply toRe: msg 2

From: Mara1022


I received a response from BFG regarding my game crash.  Here is the important part of their response:

Please provide as much of the following information as possible:

  • The original Friend Code (ID). If you have access to your original device, this can be found by tapping on the avatar in the top left. The Friend Code (ID) will be listed there.
  • Your new Friend Code (ID). This can be found by installing the game on the device you'd like to play on. Next, tap the avatar in the top left and the Friend Code (ID) will be listed there.
  • Your username in the original game.
  • The approximate amount of coins, diamonds, and types of pets you had in your original game.

Due to limitations in our tool, we will be unable to credit back progress made towards Achievements, Puzzles, Private Rooms, and active challenges in addition to any progress made to seasonal collections like Ghosts, Snow Globes, or Enchanted Eggs.

It almost sounds like the answers/explanations people are getting are a bit different, maybe dependent on the Customer Service Rep you get to help you.

So I'm busy trying to recall as much info and I can.  I didn't take any screen shots so I have no record.  But I used the list of pets from the Guide to help me recall those.  Interestingly, I have about 80% of the pets on the list!!  Wow!

Not being able to restore Achievements and puzzles doesn't bother me too much.  What does frustrate me is not being able to get my Snow Globes, Ghosts, etc., restored.  I worked hard for those.  (Wiping a tear from my cheek and blowing my nose... ok,  I'm ok,  it's only a game...)

In the meantime, I've been working on my low level game.  Trying to bring it up just a bit, hoping it doesn't get "eaten by the Update Monster".

Kimberly (mtkim)

From: Kimberly (mtkim)


Thank you Norry.  This was my lowest level game, I didn't want to chance my other my other games.  It will be interesting what response I receive from BFG.  So it's not just the higher level games.  


From: lilredhood51


when my tablet crashed and burned a couple of years ago. I sent an email to elephant games. I gave them both the new game that I started on my new tablet and the old game that I had on my old tablet. I took them a couple of months to get my game back.

when I asked Big Fish for help I got nothing from them. Elephant not only gave me back everything that I had in my inventory but tons more pet food and a bunch more coins that what I remembered that I had.

if you don't get a response from BiG fish reach out to Elephant they are the best when it comes to helping you. 


From: 1isalone


How do you reach out to Elephant games?

I lost my game today but thankfully have a backup of the Midnight Castle file from 4/21/21. I had not played much since April until last week so have not lost too much. This back up process was explained on the old Big Fish forum and has saved my bacon through 5 lost computers.

Is your game back to Level 1 or are you experiencing a different issue? 

Unfortunately you're not the only player experiencing issues with this last update. Elephant Games is aware of these problems and are working on a fix. They hope to have one by Halloween.  You'll find the discussions here:

updates ( starting with msg 24

New Update on 10/4 (

If I were you I would contact both Elephant Games and Big Fish Games, you'll find how to contact them here (starting with Msg 14):

Welcome!!! Get your FAQs answered HERE! [midnightcastle 312.1] (

Just to let you know that your back up of your game may not work with this particular issue.............