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Ok, I just put in a trouble ticket with Big Fish. My game is intact, but wonky with closing every time I visit the social page....so haven't touched at all today (Friday)....heck, now it is Saturday!
Will report back when I get a live person helping from BF.
I really hope that you and everyone having game glitches will get it fixed quickly!! Since 2014 I have lost games 3 separate times and I always got everything back (from 2 weeks to a month) except my friends.
Sending good vibes and prayers to you and the others who had it happen
Hi Sue did you get your Achievements and Private Rooms back as well? BF are telling me it's not possible.
I got everything back except my friends. I hope you’re able to get your stuff back too. The private room came back as the basic room and I had to re choose the decor I wanted. There’s a lot of lost games this time!
Good luck friend,
I got everything back except my friends.
So question - were you one of those people whose game was reset back to Level 1 as if you were starting the game brand new?
At first my game was wiped out back to level one with nothing. Then I started writing emails to both BigFish and Elephant Games. BF kept saying for me to send screenshots which I didn’t have. Once I got Elephant Games involved they were able to give me back everything except my friends. I sent them my friend codes and a description of the levels my games were at. I got my achievements, my inventory, my avatars etc.
Prayers and fingers crossed for any that are dealing with this mess!
Wow! I'm impressed. Especially with the Achievements.
I hope everyone gets theirs back!!
Thanks for letting us know, both of your games [PC] are on my friends list. This is where they will stay until you get things sorted. I know you have been a very good friend to a lot of people, including myself. This recent upload has effected a lot of people, and although this could just be me, I have noticed every time their is an upload from BF, there has been a spike in games going wrong. Someone might have already given you this info. E. mail Elephant Games, with your full details of your games, as you have several games, I would be more inclined to mail for each individual game. I'd be concerned that if they see several games on one mail, they may decide to only sort one game out, as I believe EG are extremely overwhelmed with this problem. I lost my game a bit ago, BF, weeks later were still messing about, every time I contacted them, they just kept asking for the same info, over and over again. I think, they no longer have the staff, or the most up to date tech to deal with things quickly, [this is only in my opinion though]. When you do get your games back, like a lot of others on here, should you need any inventory, and I can help you, let me know, and I will do my best to give you that helping hand. Good Luck in getting things back to normal, and stay safe.
I wanted to put up my game numbers incase any of my friends that lost their games want to refriend me :
Suenamie 898442--this is my main game that I am still playing.
Suenamie2 898443--this game is being liquidated. It is out of coins (less than 15,000) and out of eggs but it has a buttload of inventory!!
I know a lot of my friends have gone red because of all this and I hope to get them back. Anyone who just needs inventory or airship items feel free to friend me!!
I am so glad some of you are beginning to get their games back! The CC is disappointing given that we don't get the rewards!
Wishing you all good luck in getting your games fixed,