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Still not able to Play on iPad   Technical Issues

Started 12/10/19 by !RAGGIE-TX/OR (MaggieHand); 5132 views.
Robert (amf368)

From: Robert (amf368)

Feb-20

has anyone tried starting a new game then try to have them transfer the old game to the new one, just like when you get a new device.

Boo9339

From: Boo9339

Feb-20

Hi Robert,

Thank you for the suggestion.  When this first happened to me last October the first error messages I got were that my ipad didn't have enough memory available so I purchased a new ipad with more memory.  When that didn't correct the problem I contacted customer support again and told them but they said their position is to wait until there is an 'across the board fix' and that's all they've said to me since and I was checking back with customer support frequently.   So I can add the purchase of a new ipad to my other gripes.  Now I can't speak for anyone else that has lost their game or what they have been told but that's the information I have gotten.  I'm told over and over to just wait.  Four months and still waiting.  Needless to say I don't contact customer support much any more.

But I sincerely appreciate your suggestion.  It's really kind of you to take the time to try and help.

Bobbie

AEGram

From: AEGram

Feb-27

Have you contacted Elephant Games directly about this issue? 

They can fix things that Big Fish cannot.

Boo9339

From: Boo9339

Feb-27

I can't speak for anyone else but I have contacted Elephant directly three or four times over the last four months.   With no success.

Bobbie

Well, my game is back with the new update. Only problem, I have no avatars, no inventory at all, no pets, etc. I do, however, have the diamonds I purchased which put in this spot to begin with. I do not have the gold coins I had or the diamonds I had before I crashed. I did also keep my friends, but I can't gift them because I have no inventory. Sorry friends.

Boo9339

From: Boo9339

Feb-27

Hi MaggieHand,

That is such good news.  I'll wait until next week to ask them about mine.  I'm happy for you and I'm sure if you contact them about your inventory they can restore it.  I'm hoping that they will also help us with the pets and avatars we missed out on.  

Boo

Maggie, sending you a PM in a couple of minutes.

CindyK65

From: CindyK65

Feb-28

So glad to have you back. I missed you and wondered where you were. I must have missed your posts. I would love to send you gifts and don’t anything in return. I have a couple of mechanical hearts you can sell. Probably some other items, also.

I hope BF will make this right and get a kit back for you. Please let me know what you need.

CindyK

Boo9339

From: Boo9339

Feb-28

Hi Cindy,

And thank you so much for the offer.  I was so excited to hear that some of the games came back with the last update.  Mine didn't but that's because when then first started the error message it gave me was I didn't have enough memory so I went out and bought a new ipad with tons of memory.  

But I'm going to contact Big Fish customer support again today and see if they can finally retrieve my game.  And I hope they will give us the opportunity to get the avatars, pets and puzzles we missed.  

I'm so excited.  I may get to play the spring event!

Boo

TLB2 (nvrsdiwsgd)

From: TLB2 (nvrsdiwsgd)

Feb-28

Glad you (kinda) got your game back! Hopefully BF can restore your lost items. That sucks big time! If I can help with anything (pets, etc) I have spare eggs and lots of inventory. Fill up your wish list! No need to send anything back.

Good Luck Boo 9339!

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