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Latest 4/11/20 by L. Diana (LDiana)
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Yes I know. All I ever got was a new id# and the game started all over w/ nothing.
they didn’t even notify me. I just clicked in one day thinking if it blanked out again, I’d just delete the game completely.
but up came a completely new game starting from the beginning w/ nothing but a new id#.
I then contacted Big Fish and gave them my old Id# and my new Id# and they were then able to transfer my old game ( level 90 something) to my new Id#. So I then had all of everything from before but under a new id#.
Yeah I missed winter event too. But I did finally get all my previous inventory etc. just missed out on winter stuff. Honestly, I was just so excited to have my game PLUS there were several new levels (finally), I just wanted to play!
so glad you are playing again- wish you luck too!