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So me CUs are just as bad, it is all in management. I USED to belong to a Navy affiliated CU in Orlando but bailed after obnoxious clerks and policies abounded, the CU even dropped its "National" appellation, dropping back to a state chartered CU, still FDIC but not national in reach.
Most people prefer credit unions because they feel they offer better service.
I say they were wrong, and they only reconsidered after it spiraled into a total public relations disaster and a scathing column in the New York Times. So really, they would have never reconsidered except for the tsunami of outrage that washed over them.
Sure, the CEO said "that's not what we are". But it's kind of like how when the perpetrator of a heinous scam says he's sorry - he's really just sorry he got caught.
I first heard this on a finance show, of all places, and they were horrified. I still don’t really understand why they felt there was a liability to an employee giving $20 of her own money to a customer.
I wonder if Dave Ramsey said something about it. He sometimes calls out financial institutions that treat employees and customers badly, while of course his core mission is to get as many people out of debt as possible.
And with the coronavirus shutdown, a LOT of people who have been living paycheck to paycheck are ending up in deep doo-doo.
Meanwhile those of us who really made a commitment to live below our means, built up savings, and not take on huge expenses while everyone else was "keeping up with the Joneses" at least can weather such stuff better than those who are running on a treadmill just to make minimum payments on everything.